Casa Chic Carmelo

This is a beautiful spot well worth the drive up from Colonia IF ONLY: Staff was trained properly, one of the worst experiences we've had with employees at a hotel. It's as if they are terrified of the guests, they don't smile, seems utterly lost, disappear often..I think this is a case of "the fish stinks from the head down", as the manager never smile and walked past us multiple times without as much as a good morning. Totally ignored us when we checked out... The restaurant wasn't simple a kitchen that reheated food. Our chicken was clearly microwaved to be warmed up and was incredibly dry. For the second night we simply drove in Carmelo to a supermarket and made a hotel room picnic. There are lots of loud people at the pool who have no sense of how noisy they are. Babies crying and the parents have no etiquette to take the baby to their room (it's supposed to be a minimum age 18 hotel). The entry to the resort is not friendly for luggage- gravel,an inelegant step up to a walkway and their is nobody to help with luggage. don't believe the shill review of this place on trip advisor indicating otherwise. Skip it.