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Dave
7 Jun 2024 - 9 Jun 2024
reviewed on hcom
1 out of 5 stars
Have stayed at this hotel multiple times in the last couple years. Each time it goes downhill. Hot tub has not worked in over a year. This time one of the employees had her whole family there and they were completely obnoxious. Loud and yelling until 4 am. Making the hotel smell like marijuana which is not legal, but since it was their family they didn’t seem to care about any of that. The mouse traps in the lobby were a turnoff as well. Definitely do NOT recommend.
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Jolene
19 Apr 2024 - 21 Apr 2024
reviewed on expedia
3 out of 5 stars
Hot tub and pool were not working/not heated. That's one of the reasons we went there and we weren't told about the hot tub until after we checked in and not told about the pool heater not working literally as we were walking down the hall with kids who had their heart set on it.... They could have updated the website so we knew, but no. Hot tub wasn't working last year, so this was probably our last time staying here. Breakfast was pretty sparse both days.
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Mary
24 Dec 2023 - 26 Dec 2023
reviewed on hcom
1 out of 5 stars
general manager and another staff member were VERY rude from time of check in until check out. they accused my grandchildren of "trashing the pool bathroom when in fact they were in the pool swimming and someone else was in the bathroom. my nieces came to swim with the grandkids and we were charged $20.00 for them to swim, even though I was there for 3 nights! I will be calling corporate office. their attitude frightened my grandchildren so we checked out early. never stay here!!
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MARY E
11 Aug 2023 - 13 Aug 2023
reviewed on hcom
3 out of 5 stars
Very overpriced. We were visiting family and had few choices up in this somewhat isolated area. I’m guessing they decided to price gouge anyone who has to travel up there, as it was hardly full on a summer weekend. It was clean but very dated. The bathroom was very small, not many places to put things there and throughout the room. They offer a free breakfast, which is nice, but the coffee was some of the worst I’ve had. I don’t think there’s an elevator to the second floor, like an interior motel.
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Chad
21 Sept 2022 - 23 Sept 2022
reviewed on travelocity
5 out of 5 stars
It was clean, the breakfast was hot and what you'd expect, there is a pool that looked fine and was used by several families, nice and quiet overall.
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Erika
8 Jul 2022 - 10 Jul 2022
reviewed on travelocity
2 out of 5 stars
My family and I Specifically chose the poolside room, which has a sliding door directly into the pool area. This room was more expensive given its poolside access. When we arrived we couldn't get the sliding door opened so asked at the front desk and were told that it had been bolted shut and they weren't using it anymore.
As well the hot tub was closed for our entire trip. I know things come up but overall it was super disappointing.
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Ryan
28 May 2022 - 30 May 2022
reviewed on hcom
4 out of 5 stars
We enjoyed our stay for our family weekend. Aging but well kept. The location is perfect and the pool kept the kids busy.
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Candace
23 Apr 2022 - 24 Apr 2022
reviewed on hcom
5 out of 5 stars
We booked adjoining rooms for a quick getaway with the kids. The manager, Michael, checked us in and we chatted about another stay that we have coming up. He is SO helpful and really goes above and beyond. We were VERY happy with our stay.
A
9 Mar 2023 - 13 Mar 2023
reviewed on hcom
5 out of 5 stars
A great place to stay. The pool is nice and warm. There is a hot tub, but the jet timer does not always work. There were a couple of unruly, downright rude kids in the pool area, and management took steps to deal with them, which is rare. I go to Hayward twice a year, and this place has and will keep my business.