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Richard
20 Jun 2024 - 23 Jun 2024
reviewed on expedia
1 out of 5 stars
The first two days were great. The last night they allowed parents of a baseball team to get drunk loud and obnoxious in the lobby. While allowing a team of high school boys to scream cuss words play soccer outside the lobby doors at 10:30 pm. The kids that were in the room above us ran back and forth tell after 11:00. My wife had to call the front desk 6 times. The staff did nothing to solve this problem. We were not the only ones to complain.
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Summer
5 Apr 2024 - 7 Apr 2024
reviewed on expedia
2 out of 5 stars
Booked for the location and the pool for my kids. Pool was out of service:/ so they were bummed they didn’t get to swim. There wasn’t any notice before booking. But overall good stay.
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Allen
22 Sept 2023 - 23 Sept 2023
reviewed on expedia
5 out of 5 stars
We’ve stayed many times for kids soccer. Clean and professional.
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Jonathan
12 Aug 2023 - 13 Aug 2023
reviewed on expedia
1 out of 5 stars
Near death experience. Property is listed on Expedia as a “no pets” establishment. We have a deadly dog allergy in the family and booked because of this clear listing. We arrived and a family member suffered a severe allergic incident. We then saw dog hair all over the room, including clumps on the bed stand and phone. We had to leave when they had no more rooms and said they were pet friendly. They told us we were wrong about their listing, despite providing a screenshot of the listing that said “no pets,” and they also refused to refund us for either of the two nights we booked and could not use. They also refused to even vacuum up the dog hair. Terrible experience that nearly cost a life. After thinking our kids would have to sleep in the car in their parking lot, we finally found a hotel that was willing to accommodate. Avoid this hotel at all costs. Even if we had no serious allergies, the clumps of dog hair all over are a major red flag.
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Steven
4 Aug 2023 - 6 Aug 2023
reviewed on expedia
4 out of 5 stars
We were disappointed to find the pool was closed during our weekend stay. We had counted on taking our kids swimming and they were looking forward to it, so it was sad to have to tell them we couldn't actually go swimming. It would have been nice to know ahead of time that swing was not an option.
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Tanda
29 Jul 2023 - 30 Jul 2023
reviewed on expedia
5 out of 5 stars
We stayed here for one night after visiting Lincoln City and Bend before flying out. When we arrived in Oregon we stayed in a hotel in Portland, which was a mistake. It was a nice hotel on the river, but the surrounding area was sketchy to say the least. This hotel was in a much better area, a short drive from the very nice waterfront area and airport, and clean. Our friends stayed in a different hotel in Portland before flying out, and did not have as pleasant of an experience as we did in Vancouver at this hotel. Breakfast was awesome and our kids loved the pancake machine. Would definitely recommend this hotel!
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Christine
1 Jul 2023 - 3 Jul 2023
reviewed on expedia
3 out of 5 stars
Checked in and my room wasn't available because it was the cleaning person's day off. Took 30 min of the kid at the front desk running around and checking rooms to finally find a room with different accommodations than what i had booked. I then overhear someone else complain about the pool being closed, so I ask. There are no signs, and it's not mentioned when you check in. I explain that the only reason i booked this stay was for the hotel. They call the manager and allow us to use the hotel, that evening. The next day we see that it's closed again and the manager tells us she will call maintenance and then call our room to let us know if it can be opened. She never calls. I eventually call the front desk, and she's not even there anymore. The person there says they were told the chemical level is not currently safe for children, even though they had just let my children swim there, and offers to tell me where some lakes are (all of the local lakes are not currently swimmable, and i have a 2 year old so not an option) She tells me she will leave a note for her manager and they might be able to give me a discount on a future stay. That was the last communication i had with anyone. I don't plan on ever staying there, again.
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Kriti
3 Feb 2023 - 5 Feb 2023
reviewed on orbitz
4 out of 5 stars
Clean hotel with adequate breakfast.
We’ve come to trust holiday inn express to be clean, have beds/bedding for our family of 5, have ample breakfast, and a pool. All of these conditions were met!
My one request would be: please carry basic coffee cream (half and half) at the coffee bar. This is usually standard, and I heard several other people request this as well during our stay.
My kids enjoyed playing tic tac toe on the little games set out around the lobby, so that was a nice touch,