Holiday Inn Express Hotel & Suites Victoria, an IHG Hotel

From the location, to the staff, to the room set up, this was a great spot. Good for family, business, or solo trips! Great hot breakfast as well!

I booked four days in advance, and then was given a room with a broken refrigerator. I was given no help, they told me they would not switch refrigerators because it was the weekend and the maintenance people weren't there. I don't think you need maintenance people to switch 2 fridges. And the guy at the front desk offered me no help, he said he talked with his boss and the only thing they could do was give me another room, which was smaller. I have an autistic son and a-year-old and need a large room, THATS WHY I BOOKED IT. I looked online and it showed 4 king suites available, I tell him I want one of those. He gives me one I go in there and it is a king standard. Not a king suite which has a living room area. Very dissatisfied with this hotel and will never be here again. We were going to make this our hotel for every time we see family. But we will no longer be staying here anymore.

Our stay was great! Comfort and cozy, slept like a baby. Will book a room here again!

So, the property is probably a one star hotel. They don't take care of the facilities. I requested a suite with a sleeper sofa and it was broken, they moved us to another room with the same problem, they gave us another room besides the one we booked which was ok, but I wanted to sleep with my family on the same room. The chairs at the pool are broken. I won't return to this property again.

Great location, comfy beds, nice pool area for the kids

The property was very run down. When I was checking in I was informed that the pull out couch in the suite I reserved online was broken. I asked what my options were (since I needed that couch for my children). She said I could cancel my reservation. I'm not sure what I was supposed to do with my family that night, I wish I had known we would not all be able to comfortably sleep in the room. I booked that size room for a reason. I informed her that cancellation was not an option. At that point she offered a rollaway bed. I was quite irritated by her initial offer. Since I didn't want to go through the hassle of finding us a new hotel on the spot, I accepted the roll away bed.

Wonderful hotel, clean, quick check in. Quality breakfast. Great for families