Best Western Plus New Caney Inn & Suites

Our first room we found 5 roaches night one. The 2nd night they were just everywhere when we came in and turned on the lights especially coming out of the sleeper sofa!!! I called to request a new room we had to put all our clothes in bags to try and not take anything home. In the second room and the second night we moved the toilet paper and roaches came all out. We thought maybe it was just the first room but after we found several in the second room on a different floor we are certain the hotel is infested. I literally threw away our luggage and had to shake out and take every piece of clothing from outside to the washing machine even the clothes we didn’t wear to take every precaution not to bring these in our home. It was beyond a nightmare, I have NEVER in my life even seen a roach in a room I’ve stayed in. While I was on the phone asking for a new room the desk clerk asked if I was sure, one began crawling up the wall directly across from me. This establishment needs to be investigated and this problem needs to be immediately addressed. You have no idea the problems this can cause families and what you can do to their homes running a business like this.

The room was very clean, the bed and pillows were comfortable. My children enjoyed the breakfast, so many good options to choose from. The waffles were delicious. We would definitely come back.