Hampton Inn & Suites Pharr

The Manager, Veronica "Vero" and all her staff went above and beyond to make my "unfortunate" stay at their AWESOME hotel a truly remarkable stay under my difficult family circumstance which is why I needed their gracious hotel to stay at!!! Vero and all the hotel staff were very professional, friendly, caring, kind, and made me feel very happy and content amidst my challenging family situation for approx 11 days. I highly recommend this Pharr TX Hampton Inn!!!

It was a family shopping trip, usually when stay in a hotel it is for resting and watching TV. Unfortunately when we arrived around 3-4pm we were not able to watch TV because the TV didn't work, we reported this immediately to the front desk and nothing happened, 2nd reminder call... nothing, 3rd reminder....nothing, I had to go again to reception to complain and they said they were fully booked so no option to change the room. After 3 hrs waiting, we left the hotel. The receptionist had very good attitude but I think she was in charge of many tasks at the same time and no other people was supporting her with maintenance related jobs. When we got back to the hotel about 10pm a different TV was already in the room. It was not a nice experience, I did not pay for this.