Hampton Inn & Suites Houston - Rosenberg

The room was okay until the bathroom, it looked like there was mold around the commode and bath tub. I cleaned with bleach to make me and my children feel safe. The elevator broke on the second night of my stay and we were on the 3rd floor. I am recovering from a torn hamstring and going up 3 flights of stairs was torture. The lady at the front desk only offered that they were fully booked and could not help me with another room on top of that I did make it up the stairs but she could have cared less nor did she offer any assistance. Furthermore there were alot of pre teen boys that were running up and down the stairs and the hallway most of the night and I tried to call the front desk multiple times from the room phone and cell no answer

Love the location! Usually stay there about twice a year. This time we decided to take our kids with us, they were excited about the pool. Unfortunately the pool was filthy to say the least! The water green! Slimy! We let the front office know about the situation and all they said was “yea” the pool guy comes tomorrow… this was Sunday. We checked out Tuesday and the pool still hadn’t been cleaned! Kids were super bummed….

My family and I come here every year for a family reunion because it's a nice hotel and in a very good location. The room was nice, bed was very comfortable, room was clean, breakfast was ok but not a lot to choose from. Our floor was quiet until I heard dogs barking when they would hear us walking in the hallway. I didn't know that dogs were allowed. After knowing this, I went back into my room checking for pet hair, but thank God, I didn't find any because that would be the end of my stay. Overall, we enjoyed our stay.