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Holiday Inn El Paso West - Sunland Park, an IHG Hotel

3 star hotel
Connecting rooms
7.8/10 Good
(1008 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

Holiday Inn El Paso West - Sunland Park receives positive feedback for its comfortable beds and enjoyable pool, perfect for families. While some guests mention noise issues, particularly near areas with wedding parties or connecting rooms, staff are praised for their helpfulness in resolving these concerns and providing alternative rooms. The overall experience, for many families, is positive, thanks to friendly staff and the hotel's amenities.

Guest highlights

The comfortable beds
The fun pool for kids

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a spa tub are onsite. Housekeeping is available on request.

Nearby attractions

Holiday Inn El Paso West - Sunland Park, an IHG Hotel is located in El Paso. Sunland Park Mall is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Bob-O's Family Fun Center and Western Playland Amusement Park. El Paso Desert Botanical Garden and Adventure Zone are also worth visiting. Guests appreciate the hotel's location for the sightseeing.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi and wired internet
In-room wifi speed: 100+ mbps (good for 1–2 people or up to 6 devices)

Food and drink

1 bar
1 restaurant
Cooked-to-order breakfast available for a fee 6:00 am–10:00 am on weekdays and 7:00 am–10:00 am on weekends: usd 7.50-15 for adults and usd 7.50-15 for children
Room service available

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

Fitness center
Outdoor pool
Spa tub

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

More

Smoke-free property

Nearest Airports

Airplane
El Paso International Airport
16 km from this hotel
Abraham Gonzalez International Airport
23 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn El Paso West - Sunland Park, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

20%

3 star reviews

0%

2 star reviews

0%

1 star reviews

20%

We have selected a sample of reviews which reflect what families have said about Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Latest reviews (5)

J

Jana

16 Aug 2024 - 17 Aug 2024
reviewed on hcom

1 out of 5 stars

Noisy party friendly hotel. Don’t stay with family
Y

Yafeuh B Shamsid

6 Jun 2024 - 8 Jun 2024
reviewed on expedia

5 out of 5 stars

The people were very friendly and I had no issues during my stay me and my family had a great time
K

Kayla

19 Apr 2024 - 21 Apr 2024
reviewed on expedia

5 out of 5 stars

Beds were so comfortable and our kids had alot of fun at the pool
K

Kaustubh

15 Mar 2024 - 16 Mar 2024
reviewed on expedia

5 out of 5 stars

Unlike most other holiday inns, which his property is a little spread out but once you get oriented, it’s easy. The front desk staff is amazing and the best part was Matthew at the bar!! Ask him for a smoked old fashioned!! Would highly recommend this hotel for a short or long stay with or without family.
M

Maraya

8 Oct 2022 - 9 Oct 2022
reviewed on orbitz

4 out of 5 stars

When first checking in we were not satisfied with the room because it was very noisy. We were given a room that had a connecting room and we could hear children yelling and video games. Our room was apparently in a building that was booked by a wedding party, so lots of people coming and going and lots of noise as our room was near the stair landing. Needless to say, I asked to be moved. At first, I was told there wasn’t another room available which was hard to believe given the size of this particular Holiday Inn. After insisting, Nacoya, st the front desk gladly accommodated us and moved our room to a very quiet room. We slept soundly which is an important factor when traveling.
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