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Heidi
10 Jul 2024 - 12 Jul 2024
reviewed on hcom
3 out of 5 stars
Check in took a little while even though I was the only one checking in. There was only 1 wash cloth and 2 towels for a family of 3. One bed did not have a mattress cover on it only a sheet and comforter. The overall cleanliness of the room and hotel was awful.
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Marisol
10 Jul 2024 - 11 Jul 2024
reviewed on expedia
2 out of 5 stars
Too noisy too much stomping at night I called because I was trying to put my newborn to sleep and they continued to do it purposely called again no response from front desk.
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Dara
6 Jul 2024 - 7 Jul 2024
reviewed on expedia
3 out of 5 stars
The room was nice and clean. I liked the tile floor throughout, AC worked well, and the beds were comfortable. The lobby was outdated, homey, and the carpet throughout the hallways was bubbled which almost caused me to fall from tripping on them (1st, 4th and stairway closest to pool flooring, didn’t see the other 2 floors or stairwell). The stairwell I went down was also dingy and had dead bugs on the carpet. The pool was warm but the hot tub was the same temperature, and there was no way to turn on the jets. Also, broken tiles lined the pool area. The staff were nice but one of the staff members allowed her children to run in and out of the roped off kitchen area unattended (not dining area) which seemed like a safety concern (this was during the hours the kitchen was closed). The breakfast staff attendant was overwhelming and hovering over me as I was making a waffle. I know she was trying to be helpful but didn’t appreciate her getting my bagel out of the toaster with ungloved fingers. I stepped away for a second to set other stuff down and there wasn’t a line for the toaster. I was a bit annoyed by this. Especially, not knowing if she had washed her hands after wiping down tables. There was a decent array of choices for breakfast though. Overall, it was okay and for the price it was fair.
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Lindsey
13 Jun 2024 - 14 Jun 2024
reviewed on expedia
5 out of 5 stars
We went to check in and the lady gave the guest before me someone else’s room. So first impression wasn’t great. We get to our room go to dinner come home there is water everywhere on the floor the water sprinkler was leaking and it was everywhere. We had to move rooms. Breakfast was horrid! At 8 am there wasn’t any cereal left. They didn’t have coffee nor did they have the hot food they had a few stale biscuits and a few stale bagels. My kids weren’t able to eat anything. Part of the reason we picked the place was bc of the pool which was lovely! The breakfast is a joke and I had to spend more money to go else where to get them a decent breakfast. I had to clean the bathtub I would be happy to show pics of how nasty the tub was and I had to clean it myself. The night lady who was African American was very sweet and kind and helpful and did what she could to assist. Terrible experience and waste of money. They pull out couch every single metal bar could be felt my kids weren’t able to sleep bc the pull out was in such horrid condition.
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Dora M
13 Dec 2023 - 16 Dec 2023
reviewed on hcom
3 out of 5 stars
I was there for A&M graduation. The girls at the desk were very kind. However, the manager, PORTER not so much. We encountered a problem with one of our family members coming in late and they did not call to let the hotel know they were running late. Of course their room was given to someone else. These were the graduates' grandparents who had no idea they had to call in. This left them without a room. They were devastated. The manager did not handle this situation well at all. Whether it was policy (which I never found on the website) or not, he could have kindly offered suggestions. But all he did was say, there were no rooms anywhere and that was that. We made it work out for ourselves by sharing rooms...BUT MR.PORTER was/is NOT management material.
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Cicily
21 Nov 2023 - 22 Nov 2023
reviewed on travelocity
5 out of 5 stars
Very nice place to say with a family.
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Thomas
27 Aug 2023 - 30 Aug 2023
reviewed on travelocity
3 out of 5 stars
It was a cheap and convenient place to stay while setting up my kid at school.
Breakfast set up was pretty bad.
Fitness room consisted of two out of order treadmills with ripped belts. And the outdoor pool was unclean with only a couple of old chairs that should be in the garbage.
So I slept and showered only.
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Evangelina
23 Jun 2023 - 25 Jun 2023
reviewed on travelocity
4 out of 5 stars
The hotel had a power outage on our 2 night. We looked for front desk employee to find out what was happening and we did not find any front desk help at all. Power was restore at about 2:06 to be exact. The room got stuffy. I over heard a kid saying that the person working the front desk that night was with his mom at home.
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Lionel
11 Mar 2023 - 12 Mar 2023
reviewed on hcom
1 out of 5 stars
Terrible ran hotel , manager and staff lied to me and my family, placed people in rooms that was already taken . Rooms were not all cleaned.
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Mary
7 Oct 2022 - 8 Oct 2022
reviewed on hcom
2 out of 5 stars
Gave my room away…. High school kids checked in. Was given a suite… very nice. Jacuzzi room. Heater/ ac didn’t work. Was stuffy. Kids were extremely noisy all night and running around up and downstairs. But I don’t think these were the high schoolers. Rather, parents who just don’t care…. But neither did the staff. Several had complained…, nothing done. So… I just don’t recommend this one. If it was excitement of a game … the noise of spirit is different. This was just uncontrollable annoying kids. The sweet lady at breakfast was an addition of kindness.