Holiday Inn Express Hotel & Suites Brownfield, an IHG Hotel

Probably is being updated. Vast improvement from the last time we stayed there. Room was very nicely upgraded with new cabinets, carpet, tiles and paint. Check in was very fast and staff was very friendly. The breakfast was very good and the staff working there were excellent. We did have one issue with the cleaning crew. We got a loud knocking on the room door at around 730 am. We thought it might me a child that had the wrong room. Next thing we know the door is being unlocked and the cleaning staff was trying to enter, we are still in bed! If it hadn’t have been for the safety bar on the door she would have been in the room. All she said after all this is breakfast ends at 930 and close the door. No apology or anything.

The staff made every effort to accommodate me and my baby girl.

Staff were very helpful and my kids loved the breakfast and pool.

At 5am Saturday Morning there were several young boys running up and down the hallways on all floors along with knocking on doors including mine. I was on the 1st floor not from the desk. I went to the desk had to call out to the clerk. She came out of a small room behind the desk literally like she just had woken up!!!! I told her what was going on and she replied “ I haven’t seen or heard anything” of course you didn’t youve been ASLEEP when you should be at work! But of course I didn’t say that yo her. I had to tell the kids myself! My trip was cut short and I had to check out at 11;00 PM and went to check out and the SAME lady was working and she was very rude and had an attitude! All I did was say “ I would like to check out”. Also I was not pleased that I payed more than I normally would at Holiday inn AND the pool was not working the hotel knew this before I booked. So why did I pay more if I couldn’t use amenities??