Aloft Austin Airport

We were in town for birth of grandchild, room was exactly what we needed. Only complaint would be the air conditioning, it does not keep room cool while you're away so it takes awhile to cool down when you return to room. They seem to be set by motion detection.

This hotel is a great location especially if you have a car to get around. It was clean and was family friendly. However the dryers did not function very well and you have to keep spending to do one small load.

As described in the description - the inside and outside of the property was clean and the staff were incredibly friendly! The amenities were up to date and best of all, my fur baby was welcome!

BEWARE THIS ALOFT DID NOT HONOR MY RESERVATION. My family and I were coming in on a midnight flight which was delayed and we were turned away upon arrival at 2am (by an incredibly rude employee btw)! Worst part was, I had called right before our plane's departure (around 9pm) to reconfirm my reservation and made a note that we were checking in late AND arranging for an airport shuttle to the hotel. When I get there, the front desk employee looks up my name and says "yes I see that you have a reservation but I do not have a room for you. There is nothing I can do, we are overbooked and minus six rooms tonight". Then his coworker/friend who happened to be eating in the lobby chimed in to tell us to get off his friend's back! Upon going outside to call around and find another hotel room at 2am (because the employees were too busy fighting us to find a solution), I came across two other people who had just encountered the same situation. One of them had also reconfirmed his reservation on the phone a few hours prior and too had arranged for an airport shuttle but it never came and he had to pay for an Uber to the hotel only to be turned away (at 2am). Horrible experience, terrible service.