Wilderness at the Smokies - Stone Hill Lodge

We had an amazing time in TN and Wilderness Stone Hill Lodge was beyond amazing! Our two children had the best time at the waterpark, arcade, and food shops. We have raved about our stay with family and friends and will return next year and hopefully with a large group :)

Our stay was amazing starting from the friendliness at check in to the cleanliness of the room. Not only was the resort beautifully decorated but the indoor water park was a hit with our children .

There was nothing I liked about this stay. The hotel rooms are very expensive for what they are. The bathroom is very small. You can’t get in the bathroom without stepping onto the toilet, squatting. This is terrible for kids. One bed took up most of the space. Called for extra towels & got none. Noticed a few weak spots in our floor & it scared the hell out of me. We stayed away from the room for the most part because of this. There is no room to walk in the room. It was a horrible stay. Parking was horrible because the hotel is hooked onto their convention center. The hotel was presented the opposite of what I experienced. The hotel staff just started and never spoke back or even smiled. They looked miserable. There was no room to unpack in the room.

We had a great time at the Wilderness! We have stayed several times in the past, but this was the first time staying at the Stone Hill Lodge. As always, our stay was comfortable, and our kids had a blast at the water park!

Great for all my grandchildren we enjoyed

We had an amazing time and will be back. So much to do for adults and kids of all ages.

At check in we were prepared to pay the other half of the amount that was listed on Hotels.com but were unaware of an extra $68 in "resort fees" we had to pay, so that was great. Second thing was that one of the reasons we booked was because of the new attractions, which 2 of the three were down for our entire stay. The Kalidescope Lazy River and the new water coaster kept having issues and was going down often. We also upgraded arcade passes to be unlimited and the kids went to the 3d shooting attraction and loved it, but then was informed that attraction was not included in "unlimited". Also, paid for a $4.50 fountain drink, left it for just a minute on the table, came back to get it, it was thrown away, when we asked to get another one a very grumpy person said no. This place is not very friendly and seems like they don't really care about service but by gosh they want that money. Definitely not like Disney or Dollywood, or for that matter, Chick-Fil-A. Guess they're more like McDonalds in that they don't give two rips about customer service. They had a $99 stay again deal and that still wasn't enticing enough after the way we were treated.

The Wilderness is a great place for kids of all ages. My only complaint is so many shops/restaurants are closed at the times you would want them to be open. Example, Stone Hill Starbucks was open 8am-11am!

We spent a night and had a great time. The day of check in we stayed in the indoor water park. After checkout you get to stay all day at the Waterpark with your wristbands. So we went to the out door park. Only suggestion for outdoor park is more shade. The concrete gets so hot on children’s feet.

The kids absolutely loved it. Kinda pricy on food and drinks but overall cant beat the covience of everything in one place.