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Stewart
28 Jul 2024 - 29 Jul 2024
reviewed on hcom
5 out of 5 stars
Our room was excellent and clean. The breakfast was amazing and has so many choices. We enjoyed our stay. The only thing I would change is that for the pack and plays, a sheet to fit would be provided. I didn’t want to lay my baby down on a mattress without a sheet. That’s unsanitary.
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Jason
11 Jul 2024 - 12 Jul 2024
reviewed on hcom
5 out of 5 stars
The staff was very accommodating for our family. The pool was big enough for all of us and other users. Breakfast was excellent.
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kathy
22 Jun 2024 - 23 Jun 2024
reviewed on hcom
1 out of 5 stars
Registration was a fail. Both women were rude and unprofessional. Then kids were left to run all over the hotel. We couldn’t sit at the bar to enjoy a drink after a long drive. Kids had taken bar stools to add to their tables. It was after 12:30 am that we didn’t hear them all running around. I can see Embassy Suites is not what it used to be even at $350. A night.
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Chelsey
17 May 2024 - 20 May 2024
reviewed on hcom
4 out of 5 stars
Decent hotel, a bit outdated but nice for a family stay. We stayed 3 days for a graduation in town. Pros: Comfy beds, we enjoyed the daily manager's happy hour and the breakfast was really good. Staff was also friendly and came quickly for housekeeping items. Cons: No vent in the bathroom so we extra stuffy and shower sprayed all over with some discoloration on ceiling. Also the pool was closed two full days so kids didn't get to swim which was disappointing but out their control for cleaning. We booked this hotel since it had an indoor pool so the kids could enjoy but it didnt happen. We understand that can happen but still disappointing. Overall good hotel and would stay again.
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Catherine
10 May 2024 - 12 May 2024
reviewed on hcom
4 out of 5 stars
It was a great stay. The only drawback was the amount of children in the pool and lack of towels due to the amount of people in the pool.
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Nneka
16 Mar 2024 - 17 Mar 2024
reviewed on expedia
3 out of 5 stars
Easy check-in and easy parking. The breakfast made-to-order omelet station was fantastic and a real benefit as an included amenity. The pool is great for kids (which we traveled with) it only goes to 5 feet.
The rooms need some updates in general, they're a bit outdated and showing wear and tear. The beds are not comfy which was a huge let down after along day out.
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Diane
29 Jan 2024 - 2 Feb 2024
reviewed on expedia
3 out of 5 stars
Room 624 needs a deep cleaning, bathroom cabinet, baseboards etc covered in dust, outside windows loaded with fingerprints.
Was not made aware one needed to request housekeeping until the second day.
Breakfast was very good, afternoon reception was okay.
Staff were customer friendly with request for extra blankets the room was always chilly, difficult to adjust the thermostat, other family members in other rooms concurred about the thermostat.
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Jacob
11 Oct 2023 - 17 Oct 2023
reviewed on hcom
2 out of 5 stars
The hotel was very outdated in rooms. We never got housekeeping the whole 5 days we were there.We had to take our own trash out every day. The rooms were very dark. We picked this hotel for a indoor pool, and the pool was freezing my kids could only last 30-60 minutes and their lips were purple and they looked misserable.
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belle
15 Jul 2023 - 16 Jul 2023
reviewed on expedia
4 out of 5 stars
We had a nice stay. The staff gave great customer service. The only problem I had was my room wasn’t ready and I checked in online early left and came back at 6pm and the staff changed my room due to my room not being ready. That said I had to then call for extra supplies (towels, pillows, wash cloths) because we had our grand children with us as we listed a count of 6 in our suite and it was only set up for two people.
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jerry
6 Jul 2023 - 7 Jul 2023
reviewed on expedia
4 out of 5 stars
Pool was out of service for maintenance which was a bummer for the kids