Hampton Inn Clemson-University Area

I was checking in with my 2 kids June 20th and checking out June 23rd. I had noted on my account I would be arriving around 1230am on June 21st. When I got to the hotel no one was at the desk. I tried to get someone’s attention just in case they were in the back but it didn’t work. After about 15 minutes I called Hilton so they can somehow check me in over the phone and they said they couldn’t but they tried calling the hotel multiple times for over 20 minutes. At this point it’s past 1am. My kids are tired and I was getting frustrated no one was working. Finally, after 130am the woman came out of the back saying she did not hear anything. The woman from Hilton was still on the phone and called to talk to her. She even said she has been calling for over 30 Min. After she could not get the computer to work she said to take the key and just go to the room. Everything was fine on 6/21 until I left and came back and the key didn’t work. The desk said that my name was not even in the system at this point but they gave me a new key. I asked to speak to a manager where I was told a manager will not be in until Monday when I will be gone. The wifi password never worked as it kept saying I was not a guest of the hotel. I am deeply disappointed as I stay at a lot of Hilton Hotels and this was the first time something like this has ever happened. Needless to stay when I come back to Clemson I will not be staying here.

If you’re looking for a great place to unwind when dropping your kid off at Clemson (or picking them up at the end of the school year), this is it! Convenient location, knowledgeable staff, and safe/restful environment make this the perfect hotel.

Horrible. Got there and was told that they couldn’t accommodate our party of 6. Or at all. They had no rooms together, apart, adjoining or suites that could fit us available. I Booked a room that supposedly could handle our group. This led to driving to another hotel that SUPPOSEDLY could accommodate us per the Hampton Inn manager who spoke with hotels.com. Arrived there at Holiday Inn and Suites. Nope. No rooms for that size party. No adjoining rooms. FINALLY got two rooms side by side after 30 minutes of looking through computer. Indoor pool was out of order. Rooms weren’t great. Bath tub didn’t drain. And continental breakfast was literally horrible. And I can eat anything and don’t complain. I only wish hotels.com wouldn’t told me at the time I was trying to book that it wouldn’t fit us. Spent a long time getting this straight all while wore out from chemo, supposed to meet my daughter for supper, and supposed to be getting ready for a ring ceremony!! AND four impatient kids. Just seems like some kind of reimbursement should’ve been given for the headache and inconvenience that was the fault of the hotels.com and the actual hotels. Was the worst booking yet.