Quality Inn

Very close to family that we were busting

My husband and I stayed overnight visiting family for the holiday. The hotel was convenient and close to our destination. Staff was very polite and accommodating. Our room was not up to our standards with cleanliness. There was a deodorant left on the desk chair, baseboards were covered in dust, and walk-in shower floor was stained and dirty.

From the time i checked in it was a disaster. The first room the game me there was already a person staying in it when i walked in. Then they gave me a 2nd room...when i walked in the maid had not even cleaned it yet(and i checked in at 530pm). I went back to the front where they proceeded to tell me the maid went home with the room list so they dont know whats clean or dirty. The 3rd room she promised was ok...when i went to it the bed sheets were pulled back, there was a used towel just thrown on the counter and the toilet had a used freshly used stain in it. Needless to say i went back to the front and to my amazement they offered me a 4th room with the hopes it would be better. I went in and it was ok to stay in with exception of some stains on the wall. Me and my wife felt we had enough and decided we would take it and bare the stains.(pictures included). Friday night we were awoken to an argument in the hall at 2am. Apparently someone was knocking on doors waking people up. This stay was a complete disaster for me and my wife. When i checked out i asked the manager for a discount for all my troubles and the manager said NO because i booked through hotels.com he said i would have to deal with you. The ball is in your court. I booked 4 rooms total as i was there for a wedding with family. All rooms we as upset as me and hoped for a discount. Please get back to me about this issue. Thanks

Upon arrival, the room I got was not cleaned, no sheets on the bed and trash all throughout. Asked for a new room, that one was not cleaned either. Finally got to a 3rd room that was clean, the window was open. Room smelled like smoke, and the window did not lock. We were on the first floor so I didn’t like that the window wouldn’t lock and I had myself and children in there. But also didn’t want to ask to be moved to a 4th room. The shower was pretty dirty. The wifi did not work. At breakfast the next morning, there was only waffles available and milk/coffee. My key never worked to get in any of the doors outside and I wanted to park closer to our room because it was all the way in the back of the building. I asked about it and the guy said “just keep trying it, sometimes it acts up”. Ok. Everything else was pretty average. Not the nicest or cleanest but very frustrating for a hotel stay.

I spent 2 nights here for a family reunion. Staff were nice, pool was fantastic. Breakfast was nice, rooms were clean and that’s my biggest thing! Would definitely recommend and will be staying again!

The check in was good. The room was dusty . There was mold in the shower so we didnt get to shoer. We didnt get sleep as there was a child above us that was jumping and running , once we told the staff , the people were out in our hallway stomping and running -didnt get much help from the staff although they were polite.