Hampton Inn & Suites Grand Forks

Hot tub not working, first night excellent and quiet. Second night kids running up and down halls all evening and rooms poorly insulated. Heard conversations as if I was in the same room.

My family stayed for one night and aside from a few issues we were happy with our stay. It’s conveniently located close to shopping and dining and also nearby the UND campus if you are in town for an event. We arrived shortly after checkin time, but were told our room wasn’t ready and to come back in 20 minutes. When we returned the person at the front desk was having difficulties locating our reservation which substantially lengthened checking in. She was very kind and apologetic, but there seemed to be some issue with the reservation system. After providing her a copy of our reservation confirmation she was able to get us into a room. The room was adequate for our needs and relatively clean, my only complaint is that the carpets were in desperate need of a deep clean. The bottoms of our feet/socks were black by bedtime. Other than that the room was clean and everything in good working order. The TVs are not set up for streaming, so be sure to bring an HDMI cable and adapter if that is something you are wanting to do. The common areas were clean and updated. We left before breakfast, but I appreciate that it is offered. Checkout was easy. Although it wouldn’t be my first choice, I would stay there again.

The front desk lady accused our boys of stealing and causing all kinds of chaos in the hotel and was very rude to us. She didn't even see us with our kids to even know who our boys were and she wanted to call the cops on us. The next morning we complained to the manager and here it was not our boys like we said it was different kids. We were treated so horribly that night, it was embarrassing.