Residence Inn Syracuse Carrier Circle

I traveled with my mom and husband for the boxing hall of fame induction weekend and a day trip to Niagara. we chose this hotel because it was close to the boxing events. We also chose it because it allowed my mom to have her own bedroom and bathroom and also had family space. We enjoyed our stay, the staff respected our request for privacy and gave us what we needed on request. Our only complaint is that the fire pit, pool, and jacuzzi were not operational. The staff apologized over and over. It wasnt that big of a deal because we were not traveling with small kids, it was chilly and rainy a few days plus we didnt have much downtime. If it was hotter it may have been a bigger deal. Overall if we traveled to the area again we would for sure stay here!

When we arrived we were told the room wasn't ready and they had til 6 to let us check in which was upsetting. I called back at 3:30 and wad told a guest from the prior night was not giving up my room. He left and had his stuff there and was not answering their calls. They assuned he intended to stay again and have them charge his card. They offered me 2 rooms insteaf of the 2 bedroom suite which wasn't ideal because we had activities planned with the kids and it woukd have been nice to have the shared room and separate living room. We made the best of a bad situation and worked around it and the kids enjoyed the pool. The gentleman working the pool and keeping the towels stocked was extremely pleasant and went out of his way to greet guests and check on them. His name was Kyle i believe and he really went above and beyond. The breakfast was very good for a complimentary breakfast and offered more than I expected. Overall they did their best to handle an awkward situation and we had a nice stay despite the hiccups