Best Western Plus Capital Inn

This is our second stay here and it was even better than the first. All staff members we interacted with were super nice. It’s not a brand new building but they have kept it up quite well. The room was spacious with a separate sitting area , giving a family of 4 plenty of room. The room was clean and the beds very comfy. Only down side was the pillows are very small. They are about half the size of a regular pillow. So 4 pillows per bed was more like 2 regular ones. You might be able to ask for more, we just didn’t realize it until bed time and didn’t feel like going to the front desk. Bathroom clean and updated with toiletries if you need them. As well as a hair dryer if your forget yours. Nice large tv with cable stations ( the smart tv functions do not seem to work however) A mini fridge to keep your drinks. Last time we stayed the hot tub didn’t work, but this time the pool was super clean and hot tub was working. We had a nice enjoyable time with both. I think it’s awesome that they have special chairs to allow disabled individuals to use the pool and hot tub. The breakfast is really great. A large selection of hot and cold food, ( hash browns, sausage, eggs , French toast sticks, biscuits and gravy) what my kids loved the most was being able to make your own waffles with all the toppings. Plenty of hot and cold drink choices . We have decided this will be our regular place to stay when up visiting family.

This was overall a good property. Pros: Amazingly nice check in and check out staff. They were super friendly and the process of both was smooth. The lobby was very nice and welcoming. The beds were very comfortable , and the size of the room and sitting area was great. They had the biggest TV I think I have ever seen in a hotel room! The breakfast in the morning was well stocked and quality was very good. Lots of options, including hot breakfast. Biscuits and gravy were yummy. The coffee at breakfast was surprisingly good. I really do not expect too much from hotel coffee but was impressed. The pool area had towels provided. They also have equipment to lower disabled individuals into the pool and hot tub. We did not need that but thought it was very nice it was available for those who do need it. Cons: The pool seemed a bit dirty and the hot tub did not work at all. My kids still enjoyed the pool but did comment on the water being "salty" when it accidently got in their mouths. The huge TV is a smart TV- but there was no way to use any of the smart features. My son tried for like an hour and a half and he is pretty the savvy. It tells you to log in or scan a code- but then would give you an error message every time. He was disappointed but they had cable of course so could watch that. There are no USB ports in the room or on any of the lamps like a lot of hotels have now. We had 4 chargers but only two blocks so did a lot of sharing of chargers. I would stay again.

We were notified an hour before check in of being overbooked. We were headed out of town for a family reunion. No message was left, just a missed call. Returned call and was told we might have a room and proceed to hotel. Checked in and proceeded to room. Unlocked door and found someone else's stuff in room. Contacted front desk staff and then booked at Holiday Inn across the street. Checked into second hotel without issues. Checked back in at orirignal hotel next morning. Staff in afternoon blamed morning staff for mix up and seemed clueless and quick to dismiss the situation. No comps offered just another room. Room itself was nice, but after this hassle not sure I would want to deal with the hotel again. A lot of packing and moving for a family of 4 in a weekend.

Every staff member I interacted with was friendly and helpful. Our rooms were all clean and very comfortable, especially the massaging showerhead in our bathroom. The indoor pool and hot tub were both clean and seemed well-maintained. The kids in the group had no complaints about them! Breakfast was fine - everything suffered a little from being in covered buffet trays, but there was a large selection. Checkout was quick and easy!