Element by Westin Baton Rouge South

My family and i enjoyed our stay. All of the staff were very pleasant.

I booked two “one bedroom suites” with a king bed and pull out couch for my family traveling with 4 adults and 2 children. We arrived after a long day on the road at 10pm and only discovered when we went to our rooms that only one of them was the suite we booked and paid for. We went down to the front desk to get that fixed and were told that there were no suites left and they gave the room to someone with Marriott status. They couldn’t refund us the difference but “maybe check tomorrow morning”. We adjusted where people were sleeping but there were no blankets for the pull out so we called downstairs. We were told to come down and get the blankets ourselves. We should have gotten more towels too since there were only 4 (stained) towels for 6 people. The next morning I asked the front desk about an adjustment for the room error and was told to wait for the manager to show up in about an hour. We contacted that manager since we had to get back on the road and also messaged the property with no response. They simply don’t care and don’t honor reservations that are made and paid for.

Great place . They are new kid on the block and that’s a great kid

The beds, shower, mini kitchen, a/c, sound insulation were all great. We didn’t use the pool or gym but they appeared great as well. The hot breakfast was nice if you like to eat different versions of eggs and sausage every day. It’s not the greatest for picky kids. For four days in a row, they kept saying the griddle for pancakes was broke and they have ordered one. It was a challenge to get fresh towels if you don’t want room service. The room only came stocked with 3. We had seen 3 bugs. 1 dead roach, 1 alive roach and 1 mystery bug. Being from Florida, that’s not a big deal.