Homewood Suites by Hilton Munster

My two grandchildren love the indoor pool and hot tub, and we all like the complimentary buffet breakfast. Very convenient to have a sink, full-size refrigerator, and microwave in our king studio room, since I bring supper to heat up.

I was put on the 3rd floor of some party. At midnight i had called down to front desk to complain about the kids across the hall yelling and screaming before I called front desk. The next day for some reason the people across the hall had to slam door shut when they were leaving and coming back very annoying was not happy with my stay. I didnt even stay the last night i went home to get sleep. Probably wont book here again.

Everything was nice it is kid friendly

This was our second time staying at this facility. Our king studio room had a sink and full-size refrigerator, which was very convenient since I brought dinner to heat in the microwave. The indoor pool and hot tub were also great fun for my grandchildren, and the provided breakfast was excellent.

We were there to swim and ended up not being able to enjoy our time due to disruptive guests. There were several unsupervised children in pool causing chaos. Trying to fight with my daughter and nieces. Spraying water all over causing the floor to be extremely slippery. Also breakfast was not tasty. The eggs were extremely garlicky and over seasoned and the meat and hasbrowns were undercooked.

This was the worst experience I’ve had at a Hilton property. Our room didn’t have any paper or plastic cups for water or coffee. The “stocked kitchen” had 1 coffee mug, 3 spoons, 3 knives, 3 bowls, a spatula and a few pots/pans. We booked our room for 2 adults, 2 kids (age 7 & 9) and got a 1 bedroom suite with a king bed and sofa bed. The sofa bed had no linens. I called to the front desk to ask for a set and was told they didn’t have any blankets. That didn’t make sense, it’s a hotel and they didn’t have linens for the sofa bed? Apparently we were expected to sleep 4 in the bed… laziness is what it sounds like to me. The pool was fine other than they had no pool towels. Breakfast was gross. The sausage links were dry and shriveled. The hash browns looked steamed. Just gross. The room was clean and the bed would have been comfortable if we didn’t have 4 people in it sharing one blanket. We would have stayed elsewhere had we known the level of service we would have experienced there.

This was close to family we were visiting and close to shopping and food.

Our room was large with a very nice kitchen, and our grandchildren enjoyed the indoor pool and hot tub. The breakfast buffet had a good selection. My dissatisfaction is with the service. We had to ask for everything (only 2 towels for the 4 of us, no hair dryer in the room, no shampoo or gel in the shower). We were not told we had to request housekeeping one day in advance and had to empty our own wastebaskets and chase down supplies like dishwasher soap and coffee pods. Not enough staff at breakfast to keep up with demand with long waits for menu items to be replenished.

My spouse and I traveled to visit family and decided to room here. No complaints at all. The staff was friendly and accommodating. The area is safe and clean. The rooms were spacious, clean and comfortable. Breakfast selections were convenient and appreciated. Minutes away from the south suburbs of Illinois and a short drive to the city. Right by the expressway. I’d recommend this location for those seeking a clean, safe, comfortable place to stay.

Clean but in need of remodeling. Carpets and furniture are worn down and stained. Pool situation was a fiasco at best. Booked trip in September and on the morning of New Year’s Eve got an email about new years policy. No guests, no in room parties. Had to put up a ridiculous deposit. Didn’t even stay there New Year’s Eve because we had 3 family members that were going to come but didn’t want to risk getting kicked out and losing our deposit. Overall average stay. Nothing special