Hyatt Place Chicago/ Schaumburg

Overall its a nice hotel, however the pool was down for maintenance for what seems quite a while. I asked when it would be fixed sounded like not time soon. We picked this hotel for breakfast and a pool. Now have 3 kids who couldnt swim. This should of been communicated in some way.

Stayed there for more than a week with my husband and 3 kids. Day 1 pool was closed, day 2 pool was closed, day 3 closed. They didn’t say how long it would be closed for maintenance but for us to check back everyday! The reasons we picked this hotel was for the pool for the kids and free breakfast. Pool was never open the entire time we were there but it looked perfectly fine when we looked at it. Next time they need to update their facilities on Expedia especially since we chose that hotel knowing it’ll be hot this time of year. Hotel itself was clean, room made and towels refreshed everyday, staff friendly. Breakfast was adequate. Short to say we will not be using this hotel for family trips again

We always stay in this hotel when we visit family. The free hot breakfast is a great cost-saver for us; it expands from the standard continental breakfast fare and includes eggs, oatmeal, often sausage or breakfast potatoes. This hotel also allows pets (for an upcharge), so we have some place to bring our dog. We get a room with two double beds and a pull-out couch, which accommodates our family of five.

The stay was great but one of the light fixtures for the separate living area stopped working on the first night. My kids didn't mind it but it would have been helpful to have some extra light in the room. Didn't have a microwave in the room but I'm glad it had a fridge to store beverages and fruit.

Booked a double queen bed suite with sofa bed. The room could only comfortably fit a family of 4. The bathroom was extremely small, the mini fridge didn't work, the television wouldn't come on, there was a slight smell upon arriving at the room and at checkout, a light blew and started smoking. For that, staff was not very attentive, they asked us to wait for 15 minutes. The pictures of rooms definitely need to be updated. There was also too much chlorine in the pool, it was hard to breathe.

Get property. Very large rooms for a family of 7!

We had a great stay at this hotel and would recommend it to anyone. It was the cleanest hotel we’ve ever been to. The staff was nice and helpful. Breakfast was great. My kids loved the pool. The location is the best!! Thank you Hyatt!!

Booked a 2 double bed with sofa sleeper for myself and my 4 kids, ended up getting a king bed with no sofa sleeper, pretty sure we are breaking occupancy rules with 5 people for a room with just one bed, very disappointed, reservation staff told me I was welcome to cancel and find another hotel when my kids were already in the pool and all our stuff in the room. Unfortunate that this hotel Id being run this way.

Unfortunately, when I booked this room, I thought a double meant a queen size bed, but turns out a double is smaller than a queen bed. I spoke to someone at the front desk and they informed me that this particular location doesn’t have any queen beds. Only doubles, which kinda looks like a full-size bed and king size beds. I had no idea and I mentioned this to the front desk and they said if I would had booked through Hyatt, I would have received more description of the bed size and I replied with yes, but I would’ve had to pay double. So I ended up having to book another room because the beds were just way too small from my family. Be mindful of this .

First room we were given we couldn't even get into. They reset our keys saying that i probably erased them on accident but the reset keys still wouldn't open our room. So they assigned us a second room which we got into right away. Room was clean but was a sauna in the room. Temperature was at 76 so i tried to lower the temperature and we left to goto an event. Afterwards we came back and couldn't get into our new room. Went throughto whole you must have accidentally erased the keys. They ended up sending a employee to get us into our room. He got us into our room but the key system wasn't working for our door and our room was now 80. He couldn't get our lock working but at least got the room to cool down greatly. Once he left I guess the front desk called to talk to us but the room phone wasn't working so we couldn't verify who called. We elected to stay in the room because 1 it started to cool down and 2 we werenot planning to leave till morning. Well weshould have left our room was not sound proof in the slightest and kids chasing each other around in the hallway kept us up allnight. Safe to say me and my wife will never stay at a hyatt.