Hampton Inn Ringgold-Ft. Oglethorpe

I did not realize that I had selected "accessible" for a room choice, but that by itself was not the problem. The floors, both tile/vinyl and carpet were dirty. The tile floors felt like they had been mopped with a dirty mop/water, and were constantly sticky. White socks turned black on the bottom from walking only a bit on the room floors. The hallways smelled musty and were hot/humid. At check-in I had to run my card twice which resulted in 2 holds for $459.15 instead of one. The full price, according to Expedia was supposed to be $444.21, which looks like a slight difference in the taxes applied, which is no big deal. I was told by the manager that once I checked out and the final charge was applied, I would only be charged one time, not two. I'm still waiting for the charges to clear my bank. Overall, we were very disappointed in this Hampton Inn and Suites, which Expedia rated as "Excellent". I selected Hampton Inn based on my past experience with that chain when I was working and on business travel. I would never recommend this Hampton Inn in Ringgold, TN to any family or friends. We have family in Ringgold area and we will NOT stay at this hotel ever again.

After I received my room key, me and my family went up to the floor of the room. I entered the key in the door, opened the door and there was a man already occupied in the room. I was shocked and embarrassed. The man was upset and mad at me. I was furious that the staff did not have this room marked as occupied. This is unacceptable!

My kids love to swim. We had a great time swimming in indoor pool But I little bit a sad because hot tub id cold. and breakfast is Excellent!