Hilton Garden Inn Tallahassee

Our room did not have any air conditioning and they asked us to let the AC run over the evening to see if the room would cool off (84 degrees). When we returned our room remained without AC. The front desk told us there were no other rooms available. For $450/night we expected AC. Then they changed our room after midnight. They put us in their "emergency room" which had a fridge full of lunch meat and dirty towels in the bathroom. This was completely unacceptable for the rate which was raised to 300% of baseline due to it being family weekend for FSU. We expected a partial refund and got nothing.

We booked a suite for our family of 5 to make the sleeping arrangements easier. We have 3 kids and one of them is a baby so we thought the suite would help keep baby seperated in a quieter room away from his wild brothers. Well, when we arrived for check in they told us that they were fully booked and had to downgrade us to a single room non suite with a king size bed…. All for a family of 5! The worst of it was they didn’t seem to be too apologetic whatsoever and gave us 2 complimentary waters!!!!! That was their way of saying sorry for inconvenience :/ I think we should’ve received a discounted rate

We originally had two nights but the first night there were kids on the floor above jumping off the bed from 7:30 pm- 10:15 pm and there were also kids knocking on our door and then would take off running. We decided to not stay another night and told the front desk how disappointed we were in our stay and we refused to spend another night there. We were charged another night even though we didn’t stay there and it was $743 for 2 nights!!