Hilton Garden Inn Jacksonville Orange Park

We were visiting family that live there. It started out with the front desk person arguing on whether my hotel was paid for. After showing the receipt and credit card multiple times, they attempted to charge with card on file AGAIN for $800 dollars. My credit card then cancelled my card thinking it was fraud. It did get worked out, however it was me that worked it, no effort on their part. The weekend staff was rude and condescending. I asked if my room can be cleaned since it was 2 days of grandkids in and out of it. I was told they don't have cleaners because they are short staffed and then asked if I could just pick up the trash and they would give me towels. The manager did attempt to resolve issues by apologizing. it's way to long to explain. The day I was leaving there was a new person whom hadn't been there all weekend. She asked me if I was checking out because it was 11am. I explained I had worked out a late check out the previous day with staff. Then I said, WAIT you know nothing about it. She said it was no problem and she would advise the cleaning staff. I passively aggressive remarked "Oh wait you have cleaning staff?" I walked away and then came back to apologize for my statement. She asked me what had happened. She listened very well. I explained we had a large group of people and everything that had happened. She told me she was the General Manager. I was very impressed with her. I felt like this isn't how this hotel is typically run but I felt like she was is

Went to visit family in the area. The hotel is in a good location off of the highway We stayed for three nights. All in all it was ok. When we first walked in the lobby was very warm as if the air was off but our room was nice and cool and the air worked fine in it. Our bathroom had an off kind of oder when we opened the door and the vent did not work. I was a little disappointed because I had looked at other locations to stay before booking here and thought they were one of the ones offered a continental breakfast but they do not. They did offer breakfast at $10 in the dining area but we just went to dunkin donuts down the street.