Courtyard by Marriott Miami Homestead

Hands down one of the best hotels I’ve ever stayed at. It was not only beautiful and clean inside but the staff were so welcoming and friendly. The room was excellent, my family and I loved everything about this place!

Good family place

The property is nice, well kept and clean. The location is nicely situated between Miami, the Everglades and for trips further south to the Keys. However, I only give a "neutral" rating because of one major issue: We had made a reservation for 5 persons (2 adults and 3 kids), but when we arrived, we were first assigned a room with one king bed - and nothing else. Then we were given a two queens room, with the additional information that the room would not fit another bed. So we were basically not able to fit five persons, although we had explicitly booked this (search for 5-person-room). In the end we bought an air mattress so we could at least all find a place to sleep. This should definitely be taken care off by the hotel - just don't bring up any rooms if guests are searching on your webpage for 5 persons! Now apart from this issue, what really got me annoyed was the very unfriendly way of the lady at the reception when we arrived. She was quite abrasive and at some point I had to ask her to stop interrupting me every single time when I tried to make a point. This is not how you treat customers.

The building and the location was okay however the manager was terrible and treated my disabled husband and us like trash. It was the worst $2k I ever spent. I was also charged an additional $400 for my kiddo nose bleeding on the sheets and never received any housekeeping despite me calling and requesting.

It was a very nice hotel in a good location. Pool area was also very nice. There were some tiny bugs in the bathroom but it’s Florida so that wasn’t unexpected. The only issue was that we asked for accommodations for 5 in our search for a hotel. When we entered the room in the evening there was only the two beds. I had to go to the desk and request a rollaway. It is a common theme when traveling as a family of 5. I don’t understand the point of saying 5 will be using a room if the booking websites don’t inform the hotels about the need or the hotels don’t check for these things and have the necessary accommodations already in place. After a long day of travel it’s a pain to have to deal with this. Also, having to specify that a pillow and blanket are needed for the extra bed. Overall great stay and the rollaway mattress was a nice size even though it was not as comfortable as it appeared. Definitely better than the pull out couch mattresses in other hotels.

There was apparently some type of high school wrestling team staying while we were there. I had to ask them in the hall to stop running several times. I contacted the front desk on multiple occasions and nothing changed. This happened for both nights of our stay. I confronted one of the adults in charge of the teens and I was accused of being disrespectful to her children because I confronted them in the hall at midnight asking them to go somewhere else if they were going to be noisy. I asked the front desk if they could compensate us for the terrible stay and they said that since we booked with Hotels.com there was nothing they could do.