Holiday Inn Express Hotel & Suites Fort Pierce West, an IHG Hotel

Our stay at Holiday Inn Express was wonderful! I have never met staff that was so friendly an accommodating . Breakfast was good and our kids loved the pancake making machine. The beds were super comfortable and the bedding was really nice! I would stay here again for sure!

We arrived to the hotel late evening after a long journey with our kids. Very unfriendly, rude man at the reception desk apparently found on his desk our booking confirmation printed out but after reviewing it, he told us, that there was some issue with our booking and that we should call expedia to fix it. I asked him, what kind of issue, but he refused to answer, repeating only "you have a third party booking you must call expedia" and then he said, precisely: "you don't understand, what am I saying? You must call expedia." Definitely not an attitude or form you would expect from chain hotel priding itself on friendliness and hospitality! Most probably the guy was hoping, that we will not be able to contact expedia that late (it was after 11 PM). But we did. Finally it turned out that our room was given to another guest despite our guaranteed booking and probably therefore the receptionist was not very happy to see us arriving. He was very rude also to expedia manager helping in our case (manager could not reach the hotel and he used our phone (on loudspeaker) to discuss with the receptionist, so we could hear the conversation. The receptionist was not able to answer, why our room was not available despite our guaranteed reservation. Finally hotels.com/expedia found us another hotel 30 minutes drive away, which we reached at 1 AM in the morning. To me Holiday Inn will now have a face of the rude receptionist muttering "you don't understand what I am saying?"

Very accommodating for my family.

Very nice to stay, great for family and elderly people, clean, quiet and has amazing breakfast

Everything was OK until the family and the journey room had a dog that kept barking and waking me up I called the front desk and told them they went down and talked to them and yet the dog still kept barking later on I thought this is a dog free hotel

The staff was first rate. Each person I spoke with was well mannered and empowered to respond to my request quickly, with a special thanks to Cindy for handling each of our many requests! My family and I used the pool and found it in excellent condition. Overall the facility appeared to be well maintained.