MainStay Suites

Very pleased with the hotel! Everything was clean...our suite, the hallways, the elevator, the lobby and the breakfast area. The price was right for a family of 4 and we immensely enjoyed the breakfast. The selection of breakfast foods was wonderful. Made a great start for our days of exploring the Durango area. We will definitely recommend Main Stay Suites to family and friends!

The property was clean. The rooms were super clean. It was quiet/peaceful during the evening time. It had good breakfast options. My only complaints were that I had wanted to be on the same floor as my daughter and grandkids. They were put on the 3rd floor and initially they wanted to put me on the first floor. As a single lady I didn't think that was a good idea! They did end up moving me to the 2nd floor. It worked out! It was super quiet. They also required a 50.00 deposit on top of the reservation for any damages. It did take them 7 days to refund that back to my card. But overall it was an enjoyable stay! I'd Def recommend this location.

Staff here was rude. Safety and customer service clearly don’t matter to this hotel. My parents were given the key to an occupied room and were treated poorly when they returned to get a key for a vacant room. Later that evening while I was putting my small kids to bed our door opened and someone entered our room. The front desk gave someone checking in a key to our room. This could have gone badly in so many ways. We asked to speak to a manager to make sure we were safe staying here and were told one was not available. We were told we could email him and he may get back to us next week, well after our trip is over. Needless to say we were on edge and nervous the rest of our stay. I worried about the comfort and safety of my family and also worried about leaving anything unattended in our room. I will never stay here again and will warn everyone I know against it as well. Completely unacceptable.

My family and I were very pleased with this property, the staff was very welcoming and friendly. We will definitely stay the next time.

The soundproofing must be excellent. Slept like a baby.