Casa Madrona Hotel & Spa

For parking, I recommend unloading in front of hotel, they offer complimentary valet parking. Vehicle will be parked across or the next parking lot over from hotel, parking is complementary. That is a BIG bonus in the city setting. lol Hotel was very nice, clean, staff was amazing. Gym was small, but perfect with one of each main machine you would need. Gym is located in the area of the spa, you have free access to the steam shower. Room was great, spacious with a balcony to sit on. bathroom was amazing, walk in shower, big bathtub, no jets which is a plus (personally I don’t like jets, cleaner without jets). Great location, close to main heart of the city, lots of restaurants, ice cream, coffee, shopping options. The Sausalito Ferry is maybe 5 mins walking from hotel, we took the ferry to SF, spent the day and Uber back to hotel, about 37.00 for Uber, 41.00 for ferry- 2 Adults 1 kid. Highly recommend hotel, we will definitely stay here again.

If this is VIP Access experience, I am really sorry about regular one. My whole review is longer but long story short: either it is a discrimination issue (they pick the customers to behave nice versus bad) or some of the staff is good while the rest is the worst. We arrived early (11.11 am sharp), we totally understood the room being not ready. it should not be big science to be able to make an estimate to say when. they had a memorized script “we will call you when it is ready”. We have a toddler so we walked around, had some fun, came back at 2.30. waited until 3.30 pm at lobby. No one offered something or even sempatized. I want to make smt clear; yes they don’t have to but these are things makes some hotels better than others! Around 10 pm our son was coughing so we wanted to ask for late check out (I had read it they could offer that), my husband went downstairs. The late night shift staff told him “It could most probably possible but he has to check in the morning at 8 am.” What? This is the weirdest reply. Late shift staff is much nicer but they don’t have any authority I presume. So in the morning he went, they said “we are fully booked”. Without even asking room number. memorized script. I checked hotels.com app, they had 3 available rooms for the very same day! I told them what I see, he says “11 am check out time”. So, if you want to feel like you are staying a low end hotel with a great room while paying high end hotel money, go for it. I hope this helps

The Casa Madrona has an excellent location, with a view of the bay and easy access to some of Sausalito's best restaurants. The room was large, the bath amazing, and the staff was very friendly and professional. I especially want to celebrate a night employee, who name is Leah (I'm not sure of the spelling) who was a valuable ally during a very disturbing and emotional family emergency. While I prefer not to describe the incident, Leah jumped to my assistance and helped me resolve the problem quickly and safely. I will never forget her kindness, compassion, and professionalism in my time of need.

The parking was a mess and the valet was so insistant and pushy when we arrived late at night at helping us park, he wouldn't let us park on our own. He insisted on checking my name on a list before I even walked into the front desk to check in. Then he followed me to the desk and pushed my husband to use his services to help us park, instead of just telling us how to park ourselves, which is what we wanted. In the end, he didn't realize what building we were in, took us to the wrong area to park, then drove me and our bags back down to the main building, while my husband had to park the car on his own anyway, and then find his way back down without me and try to find me to get into our room, as I had the key. The valet then insisted on putting our small amount of luggage on a cart, instead of letting me pull my bag and take my husband and my backpacks, to take me to my room, which made me very uncomfortable. It was obvious he was trying to help and wanted a tip, but in the end, he made the parking and check-in experience so complicated and take so long for my husband and I that we were frustrated and angry in the end. Not a good way to start our romantic weekend away from the kids that we were splurging on. Then, housekeeping knocked on our door at 10:30 to start cleaning our room, when we were only there for one night and checking out at 11. We were showering and packing and trying to get out the door, and felt they were trying to rush us out. Ridiculous for what we paid.

Clean, cozy, comfortable place with a beautiful view, plus very friendly services, for a family spring break getaway. Thank you