TownePlace Suites by Marriott Fresno

Was a great room for our family. Bedrooms were big and the kitchen was a plus.

Wry pleasant place. Loved it. Booking for Thanksgiving weekend family time.

Absolutely the worst stay I have ever had at a hotel. My wife and two children and I checked on a very hot July 16 2020. The first room had a broken AC and after an hour in the room we asked to switch. They put us in a room across the hall that smelled so badly of smoke that we all had a headache within minutes. We asked to switch the a third room, when they moved us to the main building. It appeared to us that families were put across the parking lot so that the main building would stay quieter and nicer. After the first night being ok, the room seemed to be working out for us. After swimming, my wife took a nap in one of the bedrooms in the afternoon. While watching TV, I heard my wife scream for help. I went in to the room and found a gaping hole in the ceiling with dirty water pouring through onto the bed. It continued for ten minutes until workers could shut off the overflowing toilet in the room above us. In particular my entire bag was filled with fecal water. They moved us to a third room that had absolutely no toilet paper or bedding for the second bed. Before continuing on our road trip I asked to speak the manager. I was told they were not there. I left my name and number, but never received a call. I then called weekly for over a month and was told no manager was present. Finally I spoke to a manager and discussed how the insanity of our experience and some form of compensation. She said she would get back to me and never did. Literally crap water