Marine North Berwick

Great hotel but spa not good. Foyer, bar, restaurant, room, views all lovely. Comfortable room. A few issues though. We paid more for a sea view, and we're looking out side of hotel rather than the sea front. We chose this hotel for the spa, and paid the premium prices over other local hotels for this. When we went down it was absolutely mobbed, kids swimming lessons, lots of annoyed looking guests queuing to get into the wee sauna rooms! And the outdoor splash pool was closed (locals since said it's often closed). They need a booking system as we basically stood around getting cold waiting for a space in sauna, then gave up. Also shower in our room was v v bad, basically unusable. Such a shame as v lovely hotel otherwise and wonderful location. I emailed them these comments but a week on no reply which is disappointing.

The actual hotel was beautiful and lovely scenic views. I didn’t receive any upgrade for VIP member on Expedia and I did not receive a response to my two email complaints I made for my stay. I didn’t find the staff particularly helpful- they were rude. The rooms had the heating blasting all during the night so my family couldn’t sleep. We raised this but staff on reception didn’t do anything about it and were too busy laughing with each other in the background to do anything about it. Spa was fabulous and rooms were lovely- bathroom was dated.