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Mike
26 Sept 2024 - 29 Sept 2024
reviewed on hcom
4 out of 5 stars
Room was clean and tidy, we had a fold iut bed for the kids, duvet on that didn't cover the bed, we asked for a second duvet for the kids. It took 2 times of asking for this to come. Breakfast was buffet style and was good. Sunday was busy and needed more staff on. All staff were pleasant and helpful. Room wasn't very well sound proofed, could hear people upstairs and in the corridor outside.
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Kelly
6 Sept 2024 - 8 Sept 2024
reviewed on hcom
5 out of 5 stars
Excellent hotel. Staff were really friendly and really couldn’t do enough for you. All staff were excellent with the kids especially the lady who checked us in, the gentleman who was seating us at breakfast time and the gentleman on reception Saturday morning. All were very friendly and helpful and really made my daughters weekends. Thank you. The girls also appreciated the free hot chocolates and sweets each day and we appreciated that they ate free for our whole stay.
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Yijie
23 Jul 2024 - 25 Jul 2024
reviewed on hcom
5 out of 5 stars
We spent two nights in this hotel and our entire family were able to rest very comfortably. The staff were very friendly and give us instructions clearly. The beds were comfortable and decent size for the price.
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Stephen
13 Jul 2024 - 14 Jul 2024
reviewed on expedia
5 out of 5 stars
Very attentive staff despite arriving on a busy Saturday evening. Clean rooms, nice food with great service. Parked round the back so don't panic if no parking at the front. Booked family room which was on first floor - but no lift so tricky with baby buggy. Also room was quite warm and AC didn't work, but saying that I would book here again and was happy with this hotel.
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Abdul
31 May 2024 - 1 Jun 2024
reviewed on expedia
4 out of 5 stars
Everything else is great, my own suggestion after staying here multiple times now is to please invest in trolley and preferably a porter if you are going to attract more family stays. I am regular visitor of both Reading branches & honestly tired of having to carry / pull individual lagguage at your properties. I'd be a massive tick in the box honestly.
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Richard
24 May 2024 - 25 May 2024
reviewed on hcom
4 out of 5 stars
Check in was great. The staff member was very nice and made us feel at home with complimentary drinks. room was clean and tidy. only downside was the noise, sounded like someone was running a marathon in their room upstairs til the early hours and it was very loud from a group of lads in room next door. With young kids that was a nightmare trying to get them to sleep. I did call down to reception to address this and would told it would be looked into but nothing seemed to change.
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Lesley Karen
6 Apr 2024 - 7 Apr 2024
reviewed on expedia
2 out of 5 stars
Would just like to say staff were amazing but when we arrived at hotel we did not have the room we asked for witch i think was not acceptable as i booked the hotel well in advance due to the stay also asked for more pillows for the room and did not get them not good again and on checkout they could not even find my name in the computer as again not good also you had children running around the restaurant in the morning when breakfast was on and there could have been a serious accident with hot teas and coffee due to you having to get your own from the machine thankyou mrs brooker.
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Lee
28 Sept 2023 - 4 Oct 2023
reviewed on expedia
3 out of 5 stars
Floors were filthy, cleaned our room but left the garbage, including our breakfast plates.
Staff really friendly with our kids and ourselves, which made up for things. Great having a free breakfast every Monday, really helped with getting the kids fed for cheap. Room got really hot and couldn’t control the temperature.
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Lee
7 Jul 2023 - 10 Jul 2023
reviewed on hcom
4 out of 5 stars
The staff were great especially the man who greets you for breakfast he was brilliant so friendly and fantastic with kids. Only real bad thing about the hotel is the walls are made out of paper and you can hear everything in the rooms next to you and above and when I say everything I mean everything even someone pick up their keys. Not great if your trying to get your kids off to sleep.
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Rav
3 Sept 2022 - 4 Sept 2022
reviewed on hcom
5 out of 5 stars
We had a lovely stay. Spacious clean room and bed was super comfy, decided on breakfast and got a table for 7 straight away. Waiter was so lovely to our neice and nephew he got them colouring, lollipops, we all felt well looked after. Stayed here with my parents, uncle, sister and neice and nephew as we were attending a family function and we would highly recommend staying here :)