The Queens Hotel

I stayed 4 nights as a single traveller on family business. All the staff I met were helpful and friendly. The room was clean and comfortable although the toilet needed coaxing to flush. I reported this and there was a slight improvement after a visit from maintenance. However I was most concerned that the fire escape overlapped the sash window and would prove an easy point of entry if the window was unsecured. It also affects privacy in the room. I noticed people using the fire escape as a short-cut to the car park. It is also easily accessible from the street. I had been told that my room would only be serviced on Day 3, but I could request extra towels, etc. The room was not serviced at all. Finally, having booked dinner one evening, I wasn't warned that a large group were booked in at the same time, even when I checked my booking at reception on my return in the afternoon. Consequently I waited 45 minutes to be served. The hotel has a great location and enormous potential, plus very pleasant staff. It does need an update and a review of procedures though.