the niu Loom

Fabulous, family of 4 with a 19 and 20 yr old. None of us could give a fault, staff were fabulous, simple check in, handy parking and perfectly situated for the Coop Live. Breakfast was really good and we ordered wings and chips before going to the concert, we all enjoyed them. Would definitely come back and recommend.

Unfortunately when we arrived at 5pm we were told that there was no house keeping available and that the room we had booked for 2 adults and 1 child only had a double bed. We were told that we should have pre booked the extra bed and that nobody on site was able to bring one to the room and no other rooms for three were available. We had no other choice but to all squeeze in the one bed. The only alternative was a refund and find somewhere else to stay. I don’t think this hotel is really child friendly, all they needed to do was look at the booking and make sure the correct number of beds were provided. Being told we should have booked the extra bed is something I’ve never had to do in any other hotel, and them not being able to setup an extra bed because house keeping wasn’t there is no excuse. Not sure if this was an error on Expedia or the hotels fault, either way they should have been accommodating, the staff were unapologetic. That said the hotel was nice and clean and we had a good stay.

We asked for put u up bed in room for child not there when asked they said there were none left. The night manager did come round to apologise but meant had to share a bed with a 3 year old not much room !!

So i was told expedia dont take account of extra child and therefore a extra bed is not provided. Apparently it happens all the time with expedia but the hotel have done nothing to address this issue. Staff did not accomadate us even though we had a child. Not great. Also tea/coffee only available downstairs which is not convenient.

Worst experience ever. This hotel is so discriminative against certain members of the public like the less privilege to maintain their prestige. Turn away the family I booked the hotel for just because it was booked by the council as their policy says they would not accept any family form the council. I find this really oppressive to members of the public needing a safe place to stay at night. The booking was completed but on Expedia but when the family attended they were turned down at the reception because the hotel was booked by the council. In addition the manager was very rude and dismiss to the needs of the family and very rude in asking the family out of the hotel. I think the hotel practice was quite oppressive and will not recommend at all.