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Sonia
10 Oct 2024 - 11 Oct 2024
reviewed on hcom
1 out of 5 stars
Check-in was good when we got to our room there was tissue in the bin with blood on it and when we told the cleaner she just come in and pick the tissue up with her hand didn’t even give us a clean bag the spiders in our bathroom, there was still missing in the bathroom And it was so cold in the night. We had to get the baby out the travel court and put him in bed with us cause it was so cold awful Breakfast beans were warm sausages were tough.
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Leah
23 Aug 2024 - 24 Aug 2024
reviewed on hcom
5 out of 5 stars
We had a great 1 night stay as a family of 3. Great views and beautiful grounds. Room was lovely, staff friendly and overall great stay. Close to Bristol airport (around 15 mins) drive away, ideal for our flight the next day. We used the Marco Pierre restaurant for our evening meal which was fantastic!!
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Joe
6 Aug 2024 - 7 Aug 2024
reviewed on hcom
5 out of 5 stars
Great location, lovely grounds, good facilities and delicious breakfast. I stayed here with my family whilst visiting Bristol and would definitely stay again and recommend it to others.
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Ian
28 Jun 2024 - 30 Jun 2024
reviewed on hcom
4 out of 5 stars
Stayed as a family in a room to cater for 4. Hotel grounds amazing and staff friendly and helpful. Breakfast offering was great and accommodated a food intolerance pls catered for a late night by permitting taking breakfast up to room. Only downside is the bedrooms are tired and the sofa bed, which was to sleep 2 children (teenagers) is fairly compact and impacts a lot in the room when opened. That said, would defo stay again. In fact, we’ve just rebooked.
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natalie
31 Mar 2024 - 1 Apr 2024
reviewed on hcom
4 out of 5 stars
The hotel is lovely and the staff were amazing especially the lady who was on evening shift on reception! The bar staff were awesome too. The only reason we didn’t give a 5 star was our room. Was supposed to be a deluxe family room but there’s nothing deluxe about it. Very small and the beds were uncomfortable. We saw other guests rooms and were a bit envious!!
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Andrew
27 Mar 2024 - 28 Mar 2024
reviewed on hcom
2 out of 5 stars
Every interaction with staff was painful - one didn’t even make eye contact! Not welcoming, check in was clunky, no apology offered when key card didn’t work… why employ people in hospitality who clearly have zero people skills or any interest in providing good customer service. Bed was also uncomfortable and the spa was full of kids. Hardly the relaxing overnight stay we were looking for. Bardolino staff equally as useless and disinterested.
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Clare
9 Mar 2024 - 10 Mar 2024
reviewed on hcom
5 out of 5 stars
Staff all lovely, especially attentive in the restaurant when we shared our son had food allergies. Hotel clean and spa facilities excellent - only negative was the temp of the hot tub was tepid!
Highly recommended for families, the grounds were fun to explore and Cadbury Hill is literally minutes walk away.
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Margaret
2 Dec 2023 - 3 Dec 2023
reviewed on expedia
3 out of 5 stars
The property was convenient to a family event we attended so chose the hotel over others in Bristol even though it was more expensive. Expected a bit more from the hotel. It was noisy. Service in the bar for food was slow. There was a fight/dispute in a nearby room. Clean enough but not impeccable. Bed comfy enough.
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Lynca
17 Jul 2023 - 18 Jul 2023
reviewed on orbitz
2 out of 5 stars
We were very disappointed with the hotel. Initially our room key didn’t work, the sofa bed was not ready and it took 5 hours and 4 trips to the front desk before we were able to get sheets for it. the pool was only open to kids till 7pm (would have been nice to know before 6:45pm). The outdoor seating was awful as most of the available chairs were broken to some degree. One positive note was that the food in the restaurant /bar area was fantastic.
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KAREN
3 Jun 2023 - 4 Jun 2023
reviewed on hcom
4 out of 5 stars
Great hotel set in beautiful grounds. Plenty of space for the kids to run around in. The evening meal was really delicious on the terrace and we all loved the pool.
The only things that let it down were the cooked breakfast - it wasn't great quality - and the juice tasted as if it was from concentrate. Why not have fresh breakfasts and good barista coffee?
Also not sure why we had to pay for parking. Plus the accessibility seemed tricky for anyone who wasn't mobile - so many stairs and lifts that didn't go where you wanted them. We lost our way to reception a few times!