Elite Luxury Suite & Spa

when We arrived at the hotel at 14:00 our room wasn’t ready yet, even though check out time for the last guest was 12. We had to wait at the reception for more than 30 minutes, with my tired children. The staff is not friendly at all, and some of them directly rude. However, one waitress at the restaurant was nice and friendly. We booked a senior suite with two beds, but got a room with one double bed and one folding bed. The view from the hotel is really good, but you have to be up for going up and down a hell if you want to go somewhere. The morning buffet is disappointing, but the food from menu is alright. I tried to catch hotel manager several times, but didn’t succeed. The two guys sitting at the reception don’t speak English and are unprofessional. The only professional staff we met was the young lady at the reception, named Kamilla ( I think) who spoke very good English and was doing her job well.