Barceló Concorde Green Park Palace

We stayed as a family of 10 for 6 nights. The reception staff were welcoming and check in was quick and easy. The staff and animations team were really good. They would always try and get the guests involved in the entertainment and activities. The rooms are spacious but are in need of renovation and a deep clean. Bring your own shower gel, as we asked everyday for a top up but never got any. The walls and carpets in the corridors are horrendous. The corridors make you feel like you need a shower after walking through them. They have energy saving lights in the corridors which is a good idea, however half the sensors do not work so you have to walk in darkness. My father who is 84 and walks with a walking stick nearly fell on numerous occasions. There’s random equipment left in the stair wells which is a hazard. The elevators were volatile and some were out of action. The swimming pool was a good size, it was clean and had an area where you could lay down. The spa facilities were not great, average at best. We decided to book some treatments and the massage was good. The drinks are local drinks. If you wanted branded spirits there was an additional surcharge. The hotel is advertised as having 5 restaurants but actually there is the buffet restaurant and one themed restaurant. There was a variety of food, however it was very canteen like. The beach was nice and clean. Unfortunately you get vendors trying to sell you things which leave you unable to relax.

It was horrible in every aspect, the reception staff were disrespectful and unprofessional when it comes to critsisim, the restaurant is so bad till that we questioned of is it a 5 star hotel, the fact that he served my wife raw fish at lunch and then proceeded to do the same at dinner made me confirm that this hotel is really that bad, other than that the overall food quality was poor, when it comes to room service it is poor, the AC does not work and we were 3 people ( my wife me and my son ) we asked for a bed and he said no there is no beds we can give ( to replace it with the couch ) and then me and my son were going through the hall and we found that there is certain people that got the bed and we did not, also we did not have a kettle in day 1 it took two days just to deliver a kettle, overall wise if you wanna stay at Barcelo don't and save your money The indoor swimming pool is a mess the smell and the color of the pool is enough i don't wanna dive deeper into the description or i will cause internal vomiting for the reader Fun fact mini bar is out of service, we told the reception and they do not care and they did not just disrespect me and my family many other families that were in the reception got disrespected using slurs To sum it up this is how your first day in Barcelo would usually go like: no help with the luggage, one hour of waiting in the reception, cry cause the food is that bad, cry cause the AC does not work, and trust me things will get worse.

AVOID this hotel if you have children