Lanna

Our 2nd visit to Lanna, as we enjoyed it so much on our 1st visit, which was for a special occasion. I notified them in advance it was for a special occasion and there was no additional touches added in the room and no mention of being a returning couple. On checking in we found the room to be rather dated as such, with the walls all scuffed, the sofa with stains on it and in general just required being freshened up to a better standard. During our stay there was constant wirk going on right at the pool area for the whole 5 nights we stayed there, which was unfortunate as there was constant noise and mess in and around the complex. Hot water and water supply in general was constantly off and we couldnt even get a shower some days, due to working on a leak somewhere in the system. As for outside, workmen were working on a new Water Well and there was constant drilling and digging ongoing and the muddy water was running freely down the street and your feet and footware got covered in it everyday. At the pool we had people in the swimming pool with bottles of beer and glasses walking around in their hands and even smoking cigarettes in the pool!. We raised this with the Manageress who spoke to the individuals and the minute she left, they just continued again doing the same and their language was absolutely terrible, shouting and swearing continously. This caused several people to leave the pool area as they had children and obviously felt uncomfortable.

Long time reader first time reviewer. Let me start by saying we visited as a family, Mum, Dad and 2 kids. I'm well aware of the youtube sensation P.D's review and subsequent interest in Lanna. I believe it is aimed at the short to mid term stays for professional singles or couples, (ie; those that like to sit by the pool with their laptops and order overpriced food). If that's you, fill your boots. I believe the place lacks atmosphere, it's pleasing on the eye but you could invariably be in any warm climate apartment resort in the world. The staff, despite the pleasantries are really not that interested outside of earning a dollar. Understandable to a point, but i found the customer service lacking in many areas. As for the room, very pleasant but again could be anywhere. The bed was made of granite. Now to the electrocution and this is where our experience will differ. However its the response that really shocked me, no pun intended. I place our charger into a socket on the second evening and got bitten, with sparks and blowing the fuse. The charger was fine and later checked by "Engineers". I reset the switchboard, notified staff and they inspected finding no fault. That's fine, but heres the kicker. Not an apology in sight asside from a whatsapp message to say, "sorry to hear that our engineers need to check." No face to face, no follow up. My arm tingled for days. At the end of the day it's a souless joint for influencers happy to pay over the odds.

We had an awesome stay at Lanna! As a young family, we found Lanna was the perfect place to stay, with them being super family friendly and with everything being in close proximity. The pool is great, with it having an adult and kids pool. The staff were all very friendly and helpful. We couldn’t recommend Lanna more and hope to be back in the future!