MAI HOUSE Patong Hill

Pros: 1. Nice clean rooms. 2. Good food. Cons: 1. Location, location, location -- it is just far from the city center and the beach. 2. The free shuttle service is only every 2 hours starting 10am (good luck if you want to be an early bird) and finishing 8pm. Yes, you can get Grab, but it will cost you 500 baht to go to the beach/town. 3. The shuttle bus to the beach is supposed to take 20 minutes, but in reality can take between 30 minutes to one hour!!! 4. The night I was there the 8.20pm shuttle from the beach arrived to the hotel at 9.45pm -- because the smart driver Bill decided, instead of going straight to the hotel, to go pick up his friend/guest at the Mall -- without informing 12 other guests that were on board of the shuttle bus (including a couple with a 2-year old kid). Needless to say, nobody was even there ready for pick up when we got there. The whole trip turned from 20-30 minutes to more than 1 hour! (just to get back from the beach). When I have asked to talk to manager upon arrival, he/she were not available. Nobody bothered to apologize for 1 hour trip, with 12 people on the bus sacrificed for 1 guy who was not even there! 5. Some rooms on the ground floor face the kids day care center -- on the day of arrival, there was a kid who was just walking there and banging on the glass doors of every room on the floor! Overall, I suggest you to stay away from this place -- poor location combined with transport inconvenience are just not worth it.

Hotels is nice and clean. Many kids and families. Staff could be more friendly and guiding.