Kantary Hotel and Serviced Apartments, Ayutthaya

I have been to Kantary Hotels for a few branches but never experienced such a poor service like this one. There was some problem with the aircond which we did inform early evening. The guys came and told us they fixed the aircond but it wasn't. Later the night the aircond didn't function as it was supposed to. They simply asked us (pregnant women and 2-1/2 year-old kid) to move to the new room in the middle of the night without sympathy! this hurt me the most. They could have taken action earlier or checked prior to our stay.

Everything was excellent except: The smell of sewage in some areas around the pool on the top floor of the hotel is probably from the flower pots. The amount of detergents in the water was a little too big - I couldn't swim without binoculars. The noise from the street and the air conditioner at night was unlikely and hindered us sleeping more for me than the children. Hotel staff have no in-depth knowledge or contribute to the success of the trip in the old city of Ayutthaya. For example, the only way to take a trip to Ayutthaya is in Tok Tuk. 150 baht one direction. A taxi driver who brought me to the hotel offered to take me a whole trip around the city for 500-400 baht all day. The hotel staff had no idea where the boat tours organized around Ayutthaya came from. So we had to rent a private boat for an hour and a little at 800 baht without a guide who knows English.

My family & I had a wonderful 1 night stay here. Food was delicious, room was spacious, service was excellent and the property very well maintained.

Stayed for 2 nights while visiting monastries in Ayutthaua, Shinburi amd Angthong. Room is very clean. Facilities in hotel excellent. Buffet breakfast offers wide selection. Learned that the hotel is also a service apartment for Japanese workers in Ayutthaya, the live streaming of Japanese TV channels in the room is a big plus. I enjoyed the Japanese TV channels too because I know the language well. Room comes with a mini kitchnette with all the necessary cooking utensils to make a simple meal. As such, it is suitable for family travellers with elderly and small children too.