Hotel La Casetta by Toscana Valley

The hotel check in staff that I have experience on my first night of check in was HORRIBLE! Hotel staff cannot speak proper English, didn't bother to even help to carry the luggages. We are checking in as a family of 13 with old people and young children. the hotel staffs seems to want to quickly finish their job and go home. Becos of their carelessness, my mother and another aunt fell when they are trying to climb up to their hotel room. Staffs should have been more careful to guide us to the room as the whole area is so dimly lit. We have asked for low floor and easier to access hotel rooms due to the walking difficulty of old folks. None of our requirement has been carefully taken into consideration. I chose this hotel cos of the review about the beautiful view of the hotel but i was utterly disappointed with the service. I would not recommend this hotel to any family with old folks or children due to safety issues.

Overall a good stay. Though it was a little noisy as the insulation or sound proof of the room was not so great as people walking outside during late we can hear their noise very clearly. The main door in the room has this cracking sound whenever we open or clises the door. Still have some construction going on so some views and facilities were quite restricted. Staff were helpful and trying..though the hotel itself has no tie up with any other agents for day tour or sightseeing. Which will be a plus for guest with families. Lastly the breakfast venue us pretty small as for 2 days in a row it was packed and no available tables at all restaurant staff during dinner was not too attentive oraybe due to language barrier. Food took quite a while to be served. Overall still a good stay. If all above can be improved...its definitely worth a 5 or even 6 stars.

La Casetta was just wonderful, great setting and environment. The rooms were exquisite with great view. The restaurants were good too. Great swimming pools...fitness areas and even playground for children. Stunning.