Centara Grand Mirage Beach Resort Pattaya

When I booked my 2 rooms few 2 or 3 months ago, we booked them according to what we have seen on the website and what the hotel has in terms of activities, swimming pools, restaurants and kids adventures/activities, but when we came here we found out that most of those things are closed, due to ongoing renovations since November (as per the confirmation of their staff), so we were extremely disappointed and did mot have much fun and all the mony was paid for nothing. It should be mentioned on the website, so we do not bother and waste our money for something that does not deserve that much of amount. Honestly its mot worth even half of what we paid and we need a compensation for that.

It’s a very nice hotel. Very Clean. and good service. My family and I enjoyed staying here!

The hotel has everything for kids and restaurants are nearby in abundance. The sea at the time we were there (April) wasn’t super Thailand like clean. Found it strange that the hotel bar was empty and not showing any sports on the tv. It needs an update and you could see signs of it having been empty during Covid. Staff were friendly, apart from when we asked for sports coverage in the then empty bar for the kids to watch.

The water park is a wonderful feature for children and my daughter loved the slides and other features.

Best family resort in Thailand but the property needs to be seriously updated. Our door locks and Air Conditioning weren't working and we needed technicians to come and fix them. Lots of touch up paint needed every where. Been to this property many times and it seems neglected by management compared to before.

Extra cost in activities, poor service during check in, poor service in restaurant. Extra cost if you would like to carry your own food in common areas. Restaurant food taste is just average but over priced not to.mention they were slow and forgot order. The room suppose to be family room but have no table for dinning, no cluttering, it was just a double room rather than family room.

Coming from the USA, this place was comfortable and we were able to settle in and adjust from our 12 hour time difference jet lag quite well, considering. We had a toddler and a baby with us and they have free cribs on request which was great. Even better, the crib was on wheels so we could easily move her around if needed/wanted. The toilet room is separate from the shower/sink area which is super nice. There are complimentary shampoo, body wash, etc. and you can request others like toothbrush, water, toilet paper, etc. through the QR code they provide (it was really easy). The staff always takes shoes off at the door (which we loved as a family who also doesn't wear shoes in the house). Someone heard it was our daughter's first birthday and delivered a birthday cake to our room which was so, so sweet and thoughtful and appreciated! What else? They have a shuttle service and car seats available upon request which we definitely wanted with two small kids. Fia, at the front desk area was very good with arranging tours for us. The restaurants were wonderful and staff at the Rum Jungle rooftop bar (we had dinner there one evening) even brought little toys over on a platter for our kids to play with so they would be occupied. Everyone was so sweet to our kids! They have high chairs available and a little kids buffet area with kid-friendly foods, Winnie the Pooh plastic plates/bowls/cups/forks/spoons. There was a play area for kids with lots of toys and activities. Anyway 10/10!

Very impressive architecture at first glance, opulent entrance, large, beautiful pool area and a selection of bars and restaurants. Very spacious room (we stayed in the family suite). This was clearly a very expensive concept and once was a five star hotel. However once you see past the initial wow factor you see that the complex and it's service is becoming a bit tired and in need of refurbishment. The room and furniture look tired. Wooden furnishings which need replacing, multiple handles broke off cabinets during our stay, the ceilings and general decor inside our room were tired and in need of redecorating. Water marks on ceilings, door handles missing or damaged, windows and metal work stained, paint peeling off metal work. General service was also disspointing, the standard of English was sometimes poor despite there being a lot of English families at the location during our stay. Service at the restaurants and bars was slow, painfully slow on some occasions. Housekeeping was disappointing, initially they made the bed and nothing else, no tidying or clearing up cups and plates, no wiping down of services, again not what you expect of a five star hotel but this was rectified when raised. Disappointed that so many activities requiring additional payment considering the expense of the stay (ie. Lost World, children's parties/activities). Zulu Family Lounge was a lovely touch however and offered a great range of snacks and drinks throughout the day with attentive staff.

Absolute waste of time and money. Never again. Can’t understand how on earth anyone can applaud this place. Stayed with wife and kids inlaws for a long weekend. Nowhere near a 5 star experience. The first rooms we received were filthy like a seedy roadside motel. Stains, dents, scratches and built up grime and filth everywhere. Both rooms also came with an abundance of spiderwebs. Quickly went down to drag someone to explain how this is even possible. They didn’t really say anything but fortunately bumped us up to club room which were OK but still not close 5 star quality. Fairly worn rooms (e.g. one of the light fixtures promptly fell down to the floor when we had settled in). The Oasis restaurant food was mediocre at best and the service was apathetic. Dirty chairs and worn out tables. Made the mistake of eating there once. The Ocean restaurant was a bit better but still nothing worth visiting. The waterpark seemed very nice but turns out it is also absolutely filthy. Came back with a stomach flu. Did some further investigating back home. Apparently getting sick at the hotel is not unheard of… Nothing to see or do in the immediate vicinity of the hotel. Seems the vast majority of the clientele represent a certain nationality. Na zdorovye.

friendly staff , family hotel , great food