Melia Chiang Mai

Received a much appreciated upgrade from standard- to a junior suite type room. Staff, service, location, breakfast is absolutely on a high 5* standard with immaculate rooms. Would stay here again in a heartbeat.

Our stay at Melia Chiang Mai was an absolute delight. Everything felt fresh and well-maintained. The staff throughout the hotel were fantastic, but we were particularly impressed by the hospitality shown in the breakfast restaurant. What really set Melia Chiang Mai apart for our family was the Kidsdom, their in-house play area. It’s one of the largest we’ve encountered in our travels, and it’s clear that thoughtful consideration has been put into its design. It catered perfectly to our toddler, filled with age-appropriate toys and activities. The inclusion of a PlayStation room for older kids was a thoughtful touch, showing that the hotel genuinely caters to families with children of various ages. It’s a gem for travelers with young kids!

We all family had an excellent 3 nights in Melina!

1) the aircon system is so old n noisy. Unless you can survive without aircon in the tropical weather, it roaring noise constantly was unbearable and unpleasant. 2) I rate it as paying a 5 star hotel rate for a 3 star hotel experience, especially by Chang Mai standard. I thought i would get a comfortable & restful & pleasant stay in Chang Mai. Disappointingly, none of that i experienced. 3) tried to ring front desk on at least 3 occasions on the first 2 days, it rang out and no answer and no call back. Until another try at 1:30/2 am as really couldnt sleep due the noisy aircon then finally got a response; yet hotel couldnt solve the problem which appeared that they were well aware that their old aircon system noisy issue or at least had had complaints before. 4) the restaurant downstairs was packed to being unpleasant the 4 mornings that i was there, felt like more of a 3-star group tour class hotel. I chose not to dine there. 5) it is right next to a night market and not many 5-star hotel class appropriate range of restaurants or bars 6) the 1.2 m deep only pool and was used by kids, perhaps due to the kids pool was closed for repair. Again for a 5 star hotel, one would expect at least one if not more decent swimming pools. 7) as i checked in, the room rate that i was charged for a Melia room (which was the lowest grade) through a Hotels.com booking was the going rate of a premium suite at time online. I didnt feel the hotel was trying to improve that disappointment.