Arosa Kulm Hotel & Alpin Spa

Second time we visited the hotel and at least as good as last year. Tip top family vacation. Everything superb from arrival to departure. I was there with three kids and we loved every second of it. Highly recommended for a family ski trip!

We booked a double room with balcony at the Arosa Kulm at a cost of over $800 per night - we pre-paid for the room in full. We chose the hotel because a group of friends had agreed to stay at the hotel and ski in Arosa for the weekend. We also chose the hotel because we have a 3 month old daughter and the facilities for children looked great - including a child's spa. Thus we were exceptionally disappointed to receive an email from the Arosa Kulm while driving to the resort to inform us that they had cancelled our reservation and moved us to another hotel. The second hotel was not a 5 star hotel and more importantly it meant we would not be staying in the same location as the friends we were travelling with. Considering that they had cancelled our booking without prior approval from me I asked for a refund instead. I was informed that my room reservation was non-refundable and that there was nothing I could do. I found this a completely unacceptable response. Whilst I did not end up staying at the hotel my impression of the staff was that they were very arrogant and service quality was not at the level I would expect from a hotel in the price category. We did join our friends to eat there on the Saturday night (in their family Italian restaurant) and whilst the food was good the decor of the restaurant felt very dated. I would not book with this hotel again as I would have no confidence that my reservation would be honored.