Swiss Diamond Hotel & SPA

I waited a few days to review this, but in the end when Expedia nor the hotel did anything it’s time to talk. I booked 4 rooms for a vacation with parents, 2 siblings, and kids, parents tested positive to Covid upon arrival and I proved the tests to hotel and Expedia from a verified lab , we occupied only 2 rooms and ended up with one! Due to no connected rooms available connected or on the safe floor. however no one cared and I was charged over 2400 euros for 2 rooms out of 4 due to no show! Tried my best and receptionist Antonella promised to try her best with no promises and Expedia still said apologies hotel refused any kind of refund! As a family we took safety in this fake 5 star hotel and kept parents away for public safety and hotel and Expedia could care less!! First night I asked for insect repellent cause I had a bee and insects on every corner in the suite, plus room service after 10-11pm is only hand made dry meats and cheese! A 5 star should be 24/7 room service! Horrible experience, horrible hotel and management. Besides staff/employees being super nice and should work in a true 5 star hotel, this property shouldn’t even be a four star one! friendliest staff in a horrible hotel management and staff. I hope my word goes out to everyone. I hope hotel updates room, property, and location before posting photos, and I hope Expedia review more and more situations. After this summer I’m done with this website. Blaming on others is such an easy thing.

The staff were friendly and attentive, outdoor areas were very well managed and perfect for relaxing. Bed room was clean and the bed very comfortable. the only issue were the bathroom and this was the only area where the hotel let themselves down. We had a small baby so the bath tub was very important. The taps were not fixed in place and as such the water became tainted with the rust, dirt opened up by the silicon having been consumed. The maintenance came straight away to check and they arranged for it to be clean, but for the price we paid i would have expected this to have been checked before we checked in, also the sink on the right did not drain as it should, minor points but at 5* I expect these to be taken care of before we arrive,

The hotel has big rooms if u have a big family but it is too far away from lugano .