Lydmar Hotel

what a pity! We booked this hotel well in advance for a very special family anniversary. Already at the time of booking we asked that we be assigned the most beautiful room as possible with the best possible view. A few days earlier I remembered our request. The hotel staff always reassured us that they would do their utmost to accommodate our request. When you arrive at the hotel we are assigned a room in the attic on the fifth floor with very small windows, while the rest of the hotel has 4 other floors with huge windows. Faced with our amazement and disappointment, they offered us a small room with a view of the back as an alternative, saying that the hotel was now completely full and no changes were possible even in the following days (although check-in was on Thursday and the stay three nights!). I therefore find that the attention towards us and towards Expedia as well, through which we booked, was zero. It's really a shame. The hotel itself is not bad...unfortunately our room and especially the view with small windows placed high up where you had to climb onto a stool to see outside, terrible...I would have expected more from a 5 star hotel for more Small Luxury Hotel and from Expedia as well...

Nice stay with family in a lovely sized room, beautifullydecorated. Great service and friendly helpful staff. Great location. Breakfast was included and was very nice.