Casual de las Artes Valencia

Extremely unhappy with rude and insulting manager they don’t like children and especially when they make noise, kids getting excited to go to the pool for no more than 10 minutes in the corridor and we where told in a rude and aggressive way that they where loud and we i’m not in Benidorm I thought this was a child friendly hotel because of the bunk beds but clearly they don’t like noise of children to touch anything. The rooms were dirty. The bathroom were mouldy and the shower leaked, jets didn’t work in the bath and they removed the chain on the door on the second day. Don’t go with children !!!

The room we got, was a family room of 4. 2 queen and 1 bunk bed. Th bunk beds were terrible and comfort was 0. The room was mouldy, on basement level and was smelling quite bad. We spoke to the reception after our arrival and they told us that they were sorry and could come and spray the room with pine smelling deodorazier. They did not offer us another room, nor any other options.

Great location with easy access to Old Town and Airport. Bathroom need to be update as the sealant is off. No matter how hard we tried, water still leaking to the floor and one of the basin can't flow properly. Top bunk bed is nightmare. It is very high and only basic LOW barrier which is able to remove it , basic stair to climb up . I literally not allowed my boy to sleep on top . Very little protection while sleeping on top . If the child turn , definitely will fall down badly. But we like the room layout, quite unique as we are 2 moms with 2 teenage boys in this stay . All of us have our own bed with 2 levels. Moms sleep in the bunk bed in lower floor as we wake up earlier or later than the boys . The boys are "upstairs" with the tv Just one thing is the light off all together. We need to open the bathroom door for light The breakfast price is reasonable and again really basic . Overall, apart bathroom and the top bunk bed , everything else is good for us .

Good location in walking distance from Parc Gulliver (10min), metro and bus stops, Oceanographic (20min), little supermarkets for cheaper supplies. Area felt safe. Room was a decent size for a city break but could be improved with minor changes. It smelt damp-the bathroom has no ventilation or extraction so had small patches of black mould and was very wet after a family had each showered. The towels never dried properly so had to be changed daily (which they were). An extractor fan, towel radiator and more hooks would help this. There was just enough storage but again, a couple of hooks for coats and extra clothes a family of 4 brings would help. Breakfast was simple but fine, even for me as vegetarian. The room would be improved with a kettle. Pool was good-warm and fine for splashing with the kids, pool towels free from reception. I would stay here again and recommend it as good for what we paid.