Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Beautiful resort with amazing pools and gardens. Wonderful amenities for children. It’s a bit dated but very well maintained.

In general it is a great hotel. The amenities are great. Unfortunately, considering that it is a Leading Hotel of the world it does not hold the quality standard. There where areas that where poorly maintained that can be taken care easily such as placemats in the restaurant during breakfast where broken and some tables where damaged. What needs a little more effort is the quality of food. The food lacked taste and was not to the level of other Leading Hotels of the World. Other than this issues I still recommend the hotel and we had a lovely stay with ample rooms, great pools and kids activities.

Peaceful but can get busy with families and conferences. Families gravitate to Zen pool with snack bar. Onsite food and drink expensive

Huge resort with a very Asian feel. Lots of pools and restaurants. But area is totally isolated and there is nothing to do anywhere near the hotel - 40 min taxi tide to get anywhere else. Food was just okay. Not a big fan of buffets. Some areas were less kid-friendly than others - if you want to avoid loud groups of children playing. My biggest issues were that they are short staffed and due to size it is hard to get help when you want it. Many restaurants are not always open. Spa was lovely but limited selection of treatments and hours open. Nice to have a terrace in the room. Grounds are very tropical with beautiful trees and flowers, and well kept.

Beautiful grounds and rooms. Service in main restaurant and on arrival was very good and welcoming. However we were disappointed with service provided for family with young children. We were charged (price of an expensive coffee) for cows milk for baby (in other five star hotels we have stayed this was complimentary) also we ran out of nappy wipes, none were provided/available in hotel (not even in kids club) and nowhere in hotel to buy them, so had to leave hotel to buy them (in other five stars stayed at were complimentary). Dinner only available from 7.30pm in all the restaurants, there is only a bar serving burgers/salad before then in the evening. This may be a Spanish thing dining late, but very inconvenient for parents of young children that sleep early. Summary: Beautiful grounds, nice breakfast but despite saying is family friendly hotel does not provide good service to those staying with young children (toddler age/babies).

We thought the hotel was nice, however it says it’s a family oriented hotel. From what we experienced this wasn’t the case. We were all packed around one small pool, while the adults only areas were completely empty. I suppose because most people chose the hotel as it’s alleged to be family friendly. The kids club seemed to be closed most days and due to the terrible weather (obviously that’s outside the hotels control) we weren’t allowed to use the hotels only indoor pool which is adults only. If you like feeding fish at 11am everyday, that seems to be the only activity the kids club readily did. There were major leaks throughout the hotel, again largely due to the weather but after three days still weren’t dealt with. Given the cost if you’re a family I would look elsewhere or in a group (two families or more) think about a nice lavish villa for the price you pay here. Such a shame as we were really looking forward to it.