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Urban
5 star hotel
Kids stay free
9.4/10 Exceptional
(1001 verified Hotels.com guest reviews)
generated by AI based on family reviews
Overview
The Urban hotel is a stylish and family-friendly option with a fantastic rooftop pool that's sure to be a hit with kids. The hotel is conveniently located near many attractions, restaurants, and shops, making it easy to explore the city. While some rooms may lack natural light, the friendly staff and overall ambiance make for a pleasant stay. The hotel also features a unique collection of artifacts, adding an interesting touch for guests.
Guest highlights
The fantastic rooftop pool
The gummy bears in the lobby
The friendly staff
About the hotel
Along with 3 restaurants, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and self parking.
Nearby attractions
Urban is located in Madrid Centro, a neighborhood in Madrid, and is near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofia are cultural highlights, and some of the area's notable landmarks include Plaza de Cibeles and Puerta de Alcala. Looking to enjoy an event or a game while in town? See what's going on at Santiago Bernabeu Stadium.
Popular amenities
Family friendly
Babysitting (surcharge)
Dvd player
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Seasonal outdoor pool
Soundproofed rooms
Wifi
Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi
Food and drink
1 poolside bar and 1 bar
24-hour room service
3 restaurants
Buffet breakfast available for a fee daily 7:30 am–10:30 am: eur 35.20 per person
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Accessibility
Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Things to do
Fitness center
Seasonal outdoor pool
Outdoor
Pool sun loungers
Rooftop terrace
Conveniences
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
More
Smoke-free property
Nearest Airport
Adolfo Suarez Madrid-Barajas Airport
14 km from this hotel
Reviews that mention...
Family Reviews
for Urban
5 out of 5 stars
5 reviews
Review data
5 star reviews
- 80%
4 star reviews
- 20%
3 star reviews
- 0%
2 star reviews
- 0%
1 star reviews
- 0%
We have selected a sample of reviews which reflect what families have said about Urban
Latest reviews (5)
J
Jennifer
24 Jun 2023 - 27 Jun 2023
reviewed on hcom
5 out of 5 stars
We had a wonderful stay in this beautiful hotel with the fantastic rooftop pool! Gummy bears in the lobby made a big impression on my kids. The staff were extremely friendly and made us feel so welcome. We would definitely come back here!
T
Thuy
14 Apr 2023 - 17 Apr 2023
reviewed on wotif
5 out of 5 stars
Beautiful hotel, clean, walkable to restaurants, bars, shopping…etc. nice staffs. It is truly 5 star. The only issue we had, early in the morning we could hear cleaning staff outside and sometime we could hear the neighbour guest. For that reason, we grade it 9/10 instead of 10/10. I would recommend it to family and friends.
R
Ranveig
14 Oct 2022 - 18 Oct 2022
reviewed on wotif
4 out of 5 stars
The location cannot be beat! We splurged a bit and got a junior suite but were disappointed to find that they had no outside windows and were really more like a deluxe room than a suite. This was not obvious from the description. The interior is very stylish with darker colors so with no natural light it makes the room a bit gloomy. The staff did work hard to get us an upgrade (for a fee) but it was not available for the whole time so we ended up staying in the original room. Nice and large bathroom with pedestal sinks - could use a bit more counter space to put things and maybe a makeup mirror.
R
Roger
1 Sept 2022 - 4 Sept 2022
reviewed on wotif
5 out of 5 stars
There is a small museum of artifacts on the bottom floor i got the junior suite and it had a nice artificat display case in the suite. The suite was 2 floors and a very reasonable price. I was amazed and felt like a high roller right from my 1st steps in the hotel
D
David
14 Jul 2022 - 16 Jul 2022
reviewed on wotif
5 out of 5 stars
Great rooftop bar and pool. Great location near museums, Barrio Letras, Huertas, Sol, Retiro, etc. Nice rooms. Loved staying on the same block where I lived junior semester abroad.
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