May Ramblas Barcelona

This was the WORST experience I’ve ever had traveling and I travel a lot. The property overall was not worth the price. The worst part is my children and got stuck on the elevator for 40mins and had to be rescued by the fire department. Although this may have been out of the hotel’s control because things happen, NO ONE, and I mean not one staff member even bothered to check if we were okay after the fire department rescued us and returned to our room. My daughter had a panic attack and I was able to calm her down but it was rough. When I expressed my disappointment with Carlos at the front desk the next day, his response was “It could have happened anywhere.” Not even an apology for the huge inconvenience. I will definitely tell everyone I know how HORRIBLE my stay was and hopefully they will share it with other people at well. TERRIBLE!!

Major red flag when the taxi driver wouldn’t finish the proposed route and made us get out and walk with 6 bags down the street… not the the hotels fault. As I was checking in a couple came down stairs and asked if they could switch rooms because the air conditioning didn’t work. Another came down and said there was no hot water. My radar was going off. We left for the day, came back after 8 hours of touring the city. Guess what? Air didn’t work, the Wi-Fi was terrible (couldn’t open an email) the room was infested with flies and mosquitos. We packed up and left. While we were down in the lobby ANOTHER family came down and asked when the guy was coming to fix the air. So without telling anyone the entire builds AC was down. $350 a night!!!!!!! What a joke. I’d NEVER even consider this place again. Beware