GF GRAN COSTA ADEJE

The hotel is badly in need of refurbishment. The furniture in the rooms is dated and ill matching. I do not expect a 5 star hotel to have coffee making facilities which consist of a small kettle and sachets of cheap, instant coffee. With regard to this, when we arrived, those meagre facilities were not available in either of the 2 rooms we had booked. It was not until the next day that they arrived in our daughter's room. On one occasion the room was not cleaned, despite our being out for most of the day, This was only rectified after 2 phone calls to reception .In addition, the toiletries available are not up to 5 star standard The service in the hotel is far from what is expected of a 5 star hotel i.e. no turn down service, no welcoming drink(not necessarily alcoholic). The rules re sunbeds apparently forbid reserving before 10am.While I appreciate that reserving a sun bed and then disappearing for a long period of time is unacceptable, all of the 5 star hotels we have stayed in previously have allowed between 45 mins and 1 hour to allow time to have breakfast. In addition, the hotel should provide some training to the group of men who are responsible for removing the towels etc as their approach was intimidating. The mini golf course is falling to pieces and there were slug pellets within easy reach of children. In my opinion this is not a 5 star hotel.

Had a great stay as a family of three with a 5 years old. Facilities and staff are great and very child friendly. Buffet dinners and lunches varied - some days were excellent, other not so much. Pools are also lovely. The only true inconvenience was an absolute lack of ventilation on the bathroom/toilet. Would certainly return despite of this.

Had a lovely stay in Adeje, the Gran Costa is a nice hotel. It is a little dated could do with some modernisation to get to a 5* resort. That said they offer a lot to families. pool tables, air hockey and nightly entertainment provided in abundance and no shortage of sun loungers either. Thought it unusual to have to pay for bottles of water for the bedroom these are normally provided free daily, we received one free at the start of the holiday and that was it. Rooms cleaned daily but felt there was always an odour coming from the bathroom like stale water. The location of the hotel is good, you’re a 10 minute walk from the strip and the beach but there are bars, shops and restaurants within a 2 minute walk from the Hotel

Location of property is excellent.. walking distance to beach and nearby shopping mall. There is full day of activities going in the hotel which keeps the kids busy and in evening there are performers coming from outside which were excellent. We thoroughly enjoyed our stay and would recommend this hotel

Excellent place for families. We had a wonderful time there. Staff was very friendly. The hotel has got a lot of amenities to enjoy for different age groups. Hotel activities throughout the day are fantastic. I'd highly recommend it. I'll definitely come back to this hotel. It made us feel fantastic.

The hotel is beautiful and have everything you need to entertain the whole family. Very nice and clean room, excellent food and friendly staff. We travel with our son and he easy make friends. The hotel is very close to the beach and shops, with a lot of shopping options. I will definitely come back.

Great property! Awesome pool! Excellent for family and superb food!

Always stay at the Gran, breakfasts are lovely, great pool for adults and kids, lots of facilities and entertainment on an evening, try to get a superior room if you can

Me, my wife & our 8 month old baby spent a week at this hotel. The hotel looks lovely and grand, the reception area is vast and clean and the pools are grand and clean. The rooms however are not quite a luxury. The rooms are fine, but they are in a real need of a makeover and there are small annoyances, for example the water flow from the bathroom taps was really slow and the temperatures were a bit all over the place. Other small things like the coffee & milk not being filled up unless requested was a frustration. Breakfast was nice with all foods kept full up. One major disappointment we had was that when we were checking out at about 11am, the lifts were out of service as the windows were being cleaned and there was no help for us getting our baby, luggage and pram down the stairs. The staff on reception didn't seem to care about this. There are 2 sets of lifts, one from level zero to level 5, these were working, but the lifts from 0 to -2, where reception is, were out of service. There was no advance warning about this and the lack of care as we struggled to get down the stairs was annoying. Overall we did have a nice stay. This is a very big and busy hotel and if you want to do all inclusive this is probably perfect for you, but if you prefer something a bit quieter and more relaxed and prefer to get out and about it would probably be better to look elsewhere.

Great stay. I was a bit worried after reading some reviews which now I can tell were just not right. The facility is in a very good shape and although rooms might look oldish, they are perfectly fine. The buffet was great with tons of choices for everyone. I haveva baby and wife with allergies and we had no issues. Also the bar and a la carte restaurant were nice. If we decide to go back to Tenerife, this would be our first option.